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Job Title
DB-Digital Experience Associate
Business Unit
Digital Banking
Reporting To
Digital Experience Manager
Job Function and Role Type
Product & Technology, Individual Contributor
Version No
1.0
Job Purpose
Develop user journeys and customer experience for the Digital Program in Wholesale Banking. Build and manage ecosystem partnerships to deliver measurable business value through strategic objectives.
Key Responsibilities
Digital Engagement and Development
Engage with wholesale banking partners to identify key products and processes for digitization; Design digital roadmaps and implement product journeys aligned with business objectives; Coordinate with stakeholders to collect requirements, convert them into actionable items, and execute; Steer the development of digital platforms, features, and solutions for web and mobile; Analyze data to identify performance improvement opportunities and drive feature roadmaps; Collaborate with cross-functional teams to launch features and enhance customer engagement; Monitor customer usage, address pain points, and implement feedback for continuous improvement.
Education:
Graduation from a reputed engineering institute; CA/MBA preferred.
Certifications:
None specified.
Key Competencies
Customer experience focus, strategic and analytical thinking, cross-functional collaboration, data-driven decision-making, innovation in digital technologies.
Major Stakeholders
Product/Business, Operations, IT, Legal & Compliance, Marketing, Digital Innovation & Transformation.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RBB-Personal Banker Classic at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.