Chat us
Call us
Job Title:
VST – Sales officer
Job Details:
Business Unit: Virtual Sales
Team: NA
Reports to: Team manager- VST
Location: Pan India
Job Function: Sales
Role Type: Individual Contributor
No of direct reportees: Nil
Travel Required: No
Job Band Range: S1-S2
JD Created date: 23-Dec-22
JD Updated date: 14-May-24
Version No: 1.1
Job Purpose:
Represent the Bank and present eligible products to non-managed customers.
Educate customers on digital products.
Identify the right product, explain features/benefits, and sell for revenue generation.
Job Responsibilities:
Achieve assigned Unit / value / Income across product lines:
Achieve monthly unit and value targets across product lines.
Educate customers on product lines and provide the right product.
Achieve month-on-month productivity on allocated product lines.
Contribute to overall channel achievement.
Customer communication:
Contact non-managed customers using calling scripts to offer products.
Ask probing questions to understand customer requirements.
Ensure product features & benefits are explained during onboarding.
Pitch multiple products to increase customer product holding.
Qualitative:
Effective interaction and communication with customers, capturing correct dispositions.
Work on feedback from supervisor/unit manager/training manager on call quality.
Ensure time on system as per KPI defined.
Maintain minimum RPC daily/monthly.
Digital Product Penetration:
Educate customers on the Bank's digital products.
Show value and convenience in using digital products.
Increase digital penetration within the non-managed customer base.
Push digital penetration in contacted customers.
Audit and compliance:
Adhere to all laid down guidelines for calling.
Ensure all tele-calling and product regulatory compliance are adhered to.
Adhere to all product guidelines.
Adhere to all guidelines on floor discipline and dialer hygiene parameters.
Educational Qualifications:
Graduation
Post-Graduation (Optional)
Certifications: IRDA Certification
Key Skills:
Sales and Influencing Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry
Experience Required:
Minimum 1 year experience
Exposure to banking preferable
Major Stakeholders:
Customers
Line supervisors
Quality & Training Team
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3 - 9 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RBB-PB-Demat at HDFC Bank.
This role requires around 3 - 9 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.