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Job Title
Customer Care Executive
Business Unit
Retail Branch Banking
Reporting To
Teller Authorizer and Branch Head
Job Function and Role Type
Operations and Customer Service, Individual Contributor
Version No
2.0
Job Purpose
Ensure error-free operations and adherence to bank processes under the guidance of the Teller Authorizer and Branch Manager. Deliver superior customer service and cross-sell products to achieve branch profitability.
Key Responsibilities
Operations
Complete operational tasks efficiently and accurately.
Monitoring
Monitor processes and ensure compliance with bank standards.
Reporting
Prepare and submit required reports promptly.
Maintenance
Maintain records and ensure proper upkeep of systems and processes.
Customer Service
Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.
Sales
Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes. Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping. Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.
Education:
Graduation/Post-Graduation.
Certifications:
IRDA for Life Insurance, POS for General Insurance, NISM V (A).
Key Competencies
Banking product knowledge, team management, planning and organizing, communication, awareness of banking regulations.
Major Stakeholders
Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.
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Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RA-INF-Relationship Manager at HDFC Bank.
This role requires around 2 - 10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.