Process
understanding
Operations Manager
ICICI Bank — Mumbai, MUMBAI
Job Description
Category
Operations Management
Job level
Entry - Level Managerial
Industry
Any
Experience
1-7 Years
Location
Indore
Essential Services : Role & Location fungibility
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
About the role
At ICICI Bank, the Operations Manager plays a vital role in ensuring a seamless banking experience for customers. This group caters to the needs of all ranges of customers, ranging from retail customers to large business corporates. In this role, the overarching responsibilities include but are not limited to processing, reconciling, and monitoring various customer transactions, international remittances, forex services, advances, loans, cards, overdraft solutions, and GST filing. As the operations group cuts across all the business verticals of the bank through its back-office efforts, the role holder would be required to collaborate with various teams. Depending on the role requirements, the role holders may also have to ensure compliance and regulatory guidelines of multiple transactions, disbursement, and issuances. Additionally, the role holder would also be required to maintain data sanctity and MIS in their respective job areas.
Key Responsibilities
Reconciliation
Handling reconciliation of various products like Bank Accounts, Nostro Accounts, ATMs, Debit cards, and other office accounts.
Stakeholder Coordination
Coordinating with multiple stakeholders within the Bank to facilitate smooth transaction processing.
Compliance
Ensuring compliance with regulatory guidelines while processing transactions.
Managing TAT & Quality
Processing all customer requests within TAT and ensuring quality & control for accurate processing.
Data Analysis & MIS Preparation
Interpreting customer data to identify pre-delinquency trends.
Behold our values
Build products that are Fair to Customer, Fair to Bank.
Qualifications & Skills
Educational Qualification
Graduates and Post Graduates with minimum 1 year of experience.
Basic document knowledge
Candidate should know about basic documents and KYC norms.
Ensure Compliance
Ability to ensure compliance of Internal Policies and adhere to regulatory requirements.
Synergize with Team
Willingness to work with various teams for on-ground support and deliver enablers as required.
Few Success Factors
Solution oriented
Eye for detail
Basic Knowledge of KYC and AML
About the Business Group
The operations team is the backbone of the Bank and works closely with various departments of the Bank to provide a seamless customer experience. The group caters to the diverse needs of the customers with a broad spectrum of services. The team ensures the smooth execution of customer requests, from the execution of complex foreign currency derivatives for an exporter to cash management services for merchants/corporates. The operations group extends its services to various operations like Asset operations, central reconciliation, Liability operations, payments, remittance and international operations, treasury, security services, and trade finance operations.
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Frequently Asked Questions
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Is understanding of banking required to apply for this role?
No, Banking experience or Knowledge is not a necessity to apply for this role. However, for certain roles within the operations role, Banking experience along with knowledge on regulations and compliance would be an added advantage.
Can a fresher apply for the role of Operations Manager?
MBAs/graduates with 1 to 7 years of experience can apply for this role. We welcome applicants with experience in sales, operations, and relationship profiles from other sectors than banking as well.
Will experiences other than operations management be considered?
We evaluate our applicants’ experience and skills holistically. We do not discount any experience that meet our passion to create delightful customer experience. An orientation to learn the process, guidelines, and an eye for detail is a key factor we look for. We welcome applicants from non-banking industries as well.
What are some examples of the different roles offered in the Operations Group?
We offer a wide array of roles in the Operations Group, i.e. Maker, Verifier, Team Lead etc., in different verticals like Asset Operations, Liability Operations, Payment Operations, Trade Finance Operations, Retail Remittance & International Operations, Central Reconciliation, Treasury & Security Markets, Customer Service and Innovation, Digitization & Analytics.
Is this a team-handling role?
No, this is an individual contributor role. Our operations managers work in synergy with many internal and external stakeholders. Largely, this role is full of individual contribution with a focus on collaboration, at times team-handling responsibility may be entrusted with depending on the business needs.
What is the selection process?
Post receiving your application, we shall duly evaluate your profile against the job requirements. If shortlisted, we shall invite you for a personal interview to better understand your profile. Please update your profile at ICICI Careers for us to stay updated with your latest information.
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What is the next step after applying?
While we duly evaluate your profile against the job requirements, we encourage you to keep your profile at ICICI Careers updated with the latest resume, photograph and complete the declaration.
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Frequently Asked Questions
What are the eligibility criteria for the Operations Manager job at ICICI Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Operations Manager at ICICI Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Operations Manager at ICICI Bank.
Is prior experience required for this position?
This role requires around 3-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Operations Manager role at ICICI Bank?
You can apply directly using the Apply Now button on this page, which will take you to ICICI Bank's application process for this role.