Operations Analyst, AYST

Job Description

Job Title- Operations Analyst, AYST

Location- Pune, India

Position Description

• The person will be in charge of day-to-day review of voice logs between Client organisation Relationship Managers (RC) and customers where trade details are discussed and agreed.
• They needs to see to it that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template.
• The position requires robust attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines.
• The person should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your main responsibilities

• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client organisation discussions conducted in English and Chinese language (Mandarin and Cantonese) and accurately document the agreed details in English or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Spot and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timelines.
• Secure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Undertake quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, such as tracking of open items, exceptions, and follow-ups.
• Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Uphold proper documentation and evidence of review outcomes to support internal control, audit, and management reporting criteria.
• Collaborate with team members and stakeholders on involved cases, escalations, reporting criteria, and process improvements.
• Act as backup for peers during absence and support understanding sharing, cross-training, and continuous improvement within the team.
• Execute other administration, reporting, and control-related tasks as assigned.

Your abilities and experience

• Minimum educational qualification: University graduate with a bachelor’s degree.
• Chinese Language Proficiency (Mandarin and/or Cantonese): Applicant must be able to understand spoken client conversations, interpret financial and investment terminology, and accurately document agreed trade details in English using prescribed Voice Log Review templates.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Sound listening, comprehension, documentation, and analytical capabilities with high attention to detail.
• Aptitude to recognise gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Applicants are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Aptitude to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication abilities and capacity to handle routine queries / first-level escalations professionally.

Proven capability to use AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to secure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

This Operations Analyst, AYST vacancy is based in Pune.