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Job Title:
Collection Manager - Auto
Job Details:
Business Unit: Collections
Team: Retail Portfolio Management – Auto
Reports to: Area / Regional Collections Manager – Auto
Location: Pan India
Role Type: Individual Contributor
Direct Reportees: NIL
Travel: Light
Job Band Range: E1-E4
JD Date: 01-09-2018
Job Purpose:
Maximize resolution, rollbacks, normalization, recoveries.
Execute collection strategies.
Ensure process adherence.
Liaise with other departments.
Job Responsibilities:
Manage monthly resolution, rollback, recovery targets.
Review field follow-up, monitor agency performance.
Achieve money collection targets.
Conduct yard visits, report discrepancies.
Ensure timely allocation, field follow-up.
Address disputes, highlight sensitive accounts.
Update trails in web-collections.
Optimize agency resource usage.
Ensure recorded calls, field visit updates.
Adhere to Bank processes.
Manage cash deposit, receipt processes.
Oversee repo process.
Conduct monthly training.
Process vendor bills.
Ensure system, HHT usage.
Manage field/referral vendors.
Ensure vendor compliance.
Monitor agency performance.
Ensure DRA certification, police verification.
Ensure vendor code of conduct.
Meet yard inventory, sale targets.
Coordinate with Sales for feedback.
Coordinate with Local Operations/CPU.
Engage with Process team.
Work with Collection Agencies.
Follow bank's code of conduct.
Conduct agency code of conduct training.
Complete mandatory HR trainings.
Initiate legal action for delinquent cases.
Coordinate with legal team.
Educational Qualifications:
MBA/Post Graduate/Graduate
Key Skills:
Good communication.
Leadership for teams.
Handle deadlines, compliance.
Proficient follow-up.
Achieve targets.
Experience Required:
Minimum 2 years financial industry.
Managing agency/outsourced staff.
Handle customer, agency executives.
Meet targets, deadlines.
Major Stakeholders:
Customers
Branch Banking Team
Operations / Sales / Process / RIC / Legal
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Officer-Credit Intelligence & Control at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.