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Location Manager-Retail Secured- Roorkee

Aditya Birla Group — Roorkee, HARIDWAR

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Experience 6-8 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role Details:  

Business 

Aditya Birla Capital 

Unit 

Aditya Birla Capital Limited – NBFC 

Location 

Rajasthan 

Role 

Location Manager 

Department 

Retail – Secured 

Eligibility Criteria 

Bachelor or master’s degree, Experience in LAP Sales 

 

Required Skills & Competencies 

Functional / Technical Skills 

Behavioral / Managerial Competencies 

Key Result Areas: 

 

Key Result Areas (Max 1325 Characters) 

Supporting Actions (Max 1325 Characters) 

Sales Growth & Client Acquisition 

  • Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition 

  • Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business 

  • Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes 

  • Augment the sales volumes of Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline 

  • Drive faster TATs through effective loan sanctioning by building  strong relationships with internal stakeholders in order to expand channel presence and customer base 

  • Track & report on sales operations and productivity metrics, and work  towards building a high-performance sales culture 

  • Actively participate in initiatives and contests driven by Business Development teams 

Operational Effectiveness 

  

 

  • Work with dual focus on sales volume and value (IRR) through the team 

  • Track & ensure SLA adherence, sales efficiencies and RoI 

  • Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well 

  • Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line 

Distribution  & Market Expansion 

  • Develop and strengthen distribution network through liaising and networking efforts, considering product positioning and competitive pressures 

  • Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the secured segment 

  • Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution 

Customer Servicing & Relationship Management 

  • Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes  

  • Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring complaint operations 

  • Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same 

  • Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs 

Risk Management  

  • Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team 

  • Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements 

  • Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the secured loan transaction and raising potential alarm cases in advance 

  • Proactively identify and report risks in order to ensure portfolio quality is maintained 

  • Liaise with the channel partners, customers and the risk team on specific escalation cases 

Internal Stakeholder Management 

  • Partner with peer ASMs/ SMs and reporting SMs (if any) to overcome challenges and support sales growth via effective channel management, customer acquisition 

  • Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution 

Frequently Asked Questions

What are the eligibility criteria for the Location Manager-Retail Secured- Roorkee job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 6-8 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Location Manager-Retail Secured- Roorkee at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Location Manager-Retail Secured- Roorkee at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 6-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Location Manager-Retail Secured- Roorkee role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.