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Lead - GRT

Aditya Birla Group — Thane, THANE

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Experience 8-15 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Primary Purposes:

  1. Strong conceptual and analytical skills to view complaints from a 360-degree perspective to influence and manage stakeholders.
  2. Managing the Grievance Redressal framework of the NBFC and ensure they run efficiently and smoothly
  3. To provide interpretation of Regulatory guidelines around the themes of Consumer Protection, Grievance Redressal, Fair Business Practices, Customer Service and other circulars having a bearing on complaints in to implementation of BAU workflow
  4. Lead a team of Team Leads who in turn will lead Complaints management specialists and providing them with tactical leadership to effectively manage key metrics including but not limited to TAT, Quality of resolution, First Pass through (FPT) and containment to complaint to the next level& direction to Audit & compliance; drive the framework of governance within the vertical & being the face to Regulatory stakeholders.

Ensure that the GRT Unit is compliant with all Regulatory requirements, emanating from the regulator, Internal & external Auditors

Key Responsibilities

Ensuring the NBFC is compliant with regulatory &internal guidelines on overall scope of Services.

Ensuring new regulations are implemented across services 

Work closely on escalated complaints from regulator to determine the efficacy of processes and controls

Translate all new/updated Services related regulations into actionable items

Ensure that all teams have implemented the guidelines in line with internal compliance standards based on regulatory requirements

Ensure the NBFC is compliant with all regulatory circulars covering Customer Services

Facilitating and monitoring Banking Ombudsman actionable, Adhoc requirements – RBI, BO, NCH

Ensuring Regulatory Reporting viz Annually, Half yearly and Quarterly reporting as per RBI /IRDA regulations RBS Tranche I, IA, III

Frequently Asked Questions

What are the eligibility criteria for the Lead - GRT job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 8-15 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Lead - GRT at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Lead - GRT at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 8-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Lead - GRT role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.