Lead-COE at Aditya Birla Group

Job Description

Role Purpose

To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects, ensuring execution discipline, measurable outcomes, and pan-India adoption.

Key Responsibilities

1. CoE Setup & Structural Alignment

Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
Build scalable processes and frameworks to standardize operations across regions.

2. Project Management & Execution

Drive end-to-end execution of automation and efficiency-enhancement projects.
Define clear project timelines, milestones, and deliverables; ensure adherence through structured governance.
Partner with Product, Technology, and Business teams to ensure seamless project rollout.

3. Automation & Process Improvement

Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
Translate business challenges into actionable automation / digitization initiatives.
Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.

4. KPI Development & Performance Tracking

Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
Ensure availability, accuracy, and consistency of data points across systems.
Monitor adoption across pan-India teams and drive corrective actions where required.

5. Adoption & Change Management

Drive organization-wide adoption of initiatives through structured communication and training.
Ensure consistent usage and behavioral alignment across regional teams.
Track adoption metrics and derive insights to improve implementation effectiveness.

6. Stakeholder Collaboration

Collaborate closely with:
- Credit leadership
- Business teams
- Product & Technology teams
- Operations & Risk stakeholders
Ensure alignment between strategic goals and execution priorities.
Influence stakeholders to drive transformation initiatives effectively.

7. Delivery & Governance

Ensure timely delivery of all projects with measurable outcomes.
Establish governance mechanisms including review cadences, dashboards, and escalation protocols.
Present regular updates to senior leadership with insights on progress, risks, and outcomes.

Frequently Asked Questions

What are the eligibility criteria for the Lead-COE job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10-15 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Lead-COE at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Lead-COE at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 10-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Lead-COE role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.

Lead-COE

Aditya Birla Group — Mumbai, MUMBAI