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Role description
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Job Title
CARM
Business Unit
Retail Branch Banking
Reporting To
Branch Manager
Job Function and Role Type
Sales, Individual Contributor
Version No
Position purpose
Drive client engagement, enhance relationship value, and reach business targets through sales and service excellence. Make sure portfolio health and migration to digital platforms.
Key Responsibilities
Client Engagement
Make sure Client Engagement responsibilities are completed.
Client Service
Conduct personal visits at pre-defined frequency.
Build strong client relationships to make sure engagement.
Resolve client queries and service qualifications proactively.
Customize products to make sure primary banking behavior.
Enhance Relationship Value
Offer suitable products for family and business banking needs.
Maximize relationship value, including Group Firms.
Product Penetration
Understand client profiles and business qualifications.
Deliver solutions like Trade Finance, Forex, Loans, and Insurance.
Migration to Digital Platform
Promote digital banking channels like Net Banking and Mobile Banking.
Encourage transaction migration based on client preferences.
Central Initiatives
Sustain portfolio health through account activation and balance maintenance.
Act on central triggers and client service initiatives.
Education:
Graduation required; Post-graduation preferred.
Certifications:
Sales and Influencing Capabilities, Banking Product Knowledge, Communication.
Key Competencies
Sales and Influencing, Planning and Organizing, Communication, Knowledge of Competition, Banking Product Knowledge.
Major Stakeholders
Clients, Branch Banking Group, TPP Group, Asset Group.
This opening is for the ISG-Lead-Red Team position in Navi Mumbai.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ISG-Lead-Red Team at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.