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Job Title:
NRI-Imperia VRM
Job Details:
Business Unit: Virtual NRI
Team: Virtual NRI
Reports to: NR VRM-TEAM LEADER
Location of role: Pan India
Job Fn: Sales
Role Type: IC
No of direct reportees: Nil
Travel Required: No
Job Band Range: E4 – D1
JD Created date: 1st July 25
JD Updated date: 1st July 25
Version No: 1.0
Job Purpose:
Build, manage relationships with NRI Imperia customers; achieve income targets
Job Responsibilities:
Manage up to 300 NRI Imperia customers
Engage portfolio customers every two months; record in CRM
Resolve service issues; identify sales opportunities
Profile customers; recommend suitable products
Achieve MTD and YTD revenue targets
Enhance portfolio value and book size
Achieve top-line targets for products like LI, MF
Acquire new customers; flag them in system
Monitor and dispose remittances
Contact 20 unique customers daily for sales
Update CRM with call details and follow-ups
Update Event Based Triggers and client processes
Handle service requests for NR HNW clients
Ensure TPP product selling certification
Follow all NR Desk processes
Check FTS for timely instruction processing
Increase market share; cross-sell bank products
Ensure optimal Income generating Product Group Holding
Enhance client CTG level; achieve customer group profitability
Deliver quality customer service; resolve queries same day
Manage complaints within specified TAT
Maintain a healthy NPS score
Educational Qualifications:
Graduation
Post-Graduation
Key Skills:
AMFI Certification
IRDA Certification
NCFM Certification (optional)
CAIIB (optional)
Internal NR Modules Certification
Sales and influencing skills
Banking product and process knowledge
NRI product and regulatory knowledge
Planning and organizing skills
Communication skills
Knowledge of competition and financial trends
Experience Required:
Minimum 2 years experience
Banking exposure preferable
Major Stakeholders:
Customers
Branch Banking Team
CPU
NR Product Team
Treasury
Insurance channel partners
MF Fund houses personnel
HSL personnel
PBG RM’s
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1 - 7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Imperia RM-VRM at HDFC Bank.
This role requires around 1 - 7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.