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Floor Manager - One ABC

Aditya Birla Group — Mumbai, MUMBAI

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Experience 3-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Key Result Areas * 

Supporting Actions*

Drive Team Performance & Sales Productivity

• Conduct daily huddles to communicate targets and priorities.

• Monitor individual and team KPIs such as sales, conversions, productivity, and adherence.

• Coach team leaders and agents to improve performance and achieve business goals.

• Implement action plans to address performance gaps.

Ensure Operational Excellence & Customer Experience

Monitor call quality, service levels, and operational metrics.

• Resolve customer escalations in a timely and professional manner.

• Ensure adherence to SOPs, quality standards, and turnaround times.

• Drive process improvements to enhance operational efficiency and customer satisfaction.

Develop Team Capability & Engagement

• Identify training and development needs through performance reviews.

• Conduct regular coaching sessions and provide constructive feedback.

• Recognize and reward high performers to boost motivation.

• Foster a collaborative, positive, and high-performance work environment through engagement initiatives.

Ensure Compliance & Performance Reporting

• Ensure compliance with insurance regulations, company policies, and internal controls.

• Monitor adherence to process and regulatory requirements.

• Analyze operational and sales performance trends using MIS reports.

• Share insights and recommendations with management to drive continuous improvement.



Frequently Asked Questions

What are the eligibility criteria for the Floor Manager - One ABC job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Floor Manager - One ABC at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Floor Manager - One ABC at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 3-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Floor Manager - One ABC role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.