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This position is the primarily responsible for managing Application Maintenance and Development of Karvy projects on an ongoing basis with the help of internal stakeholders. Additionally this position is responsible for managing day to day issues, monitoring of service uptimes, issue resolution and problem management.This position is also responsible for Management of Service Level Agreements and Service Level Objectives at both Program and Project Level.
Job Context:
Job Challenges:
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Effectively manage the Production Support to end users | Monitor and review the open issues on daily basis 2. Initiate action on issues based on ageing report 3. Ensure proper co-ordination of issues raised through various sources – IT Helpdesk, Application Helpdesk, Power Users 4. Ensure proper SLAs are maintained |
| KRA2 | Supervise execution of all projects within timelines to support business needs. | Regularly track project against milestones and escalate any slip ups likely to impact project. 2. Regularly Organise and conduct project team meetings to discuss plan, progress, issues etc. 3. Categorise projects and decide on the project priority in consultation with business users 4. Render Dashboards and Reports formats for effective monitoring of Program 5. Monthly reporting to stakeholders using dashboards and reports 6. Monitor the functioning of Project Management Tool ( RTC) to ensure it meets the requirements end to end. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Enterprise Architect at Aditya Birla Group.
This role requires around 5-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.