Digital Journey Owner
IDFC FIRST Bank — Mumbai, MUMBAI
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Job Description
Job Requirements About the Role
The Digital Journey Owner will lead and manage the bank’s digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.
Key Responsibilities
Primary Responsibilities
- Drive and implement the bank’s digital strategy in alignment with organizational values, objectives, and priorities.
- Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
- Monitor and report monthly performance against digital transformation spend and value targets.
- Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
- Work closely with the IT Digital Transformation team to review performance and suggest improvements.
- Ensure adherence to regulatory guidelines and internal compliance standards.
- Prepare dashboards and reports on key metrics for senior management.
- Foster a culture of agility, elite performance, and innovation across the digital transformation team.
Secondary Responsibilities
- Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
- Create and manage detailed project plans, including resource allocation and cost estimates.
- Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
- Explore internal and external ecosystems to inject new insights into digital use cases.
- Communicate with IT leads to identify opportunities for collaboration and resource utilization.
- Promote best practices and standardized processes for consistent delivery of digital projects.
- Stay updated on global market trends and competitor strategies in key markets.
What We Are Looking For
Education
- Graduation: Bachelor of Technology in any discipline from a recognized institution.
Experience
- 5 to 10 years of relevant experience in digital transformation, project management, or related domains.
Skills and Attributes
- Strong understanding of digital strategy and transformation frameworks.
- Excellent stakeholder management and cross-functional collaboration skills.
- Proficiency in performance tracking, reporting, and dashboard creation.
- Ability to manage third-party vendors and ensure delivery against SLAs.
- Familiarity with regulatory compliance in the banking or financial services sector.
- Strong analytical, problem-solving, and communication skills.
- Passion for innovation and continuous improvement.
Frequently Asked Questions
What are the eligibility criteria for the Digital Journey Owner job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Digital Journey Owner at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Digital Journey Owner at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Digital Journey Owner role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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