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Position purpose
To assist the organization in collecting outstanding dues and Non-Carrying out Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.
Duties and Responsibilities
1. Overseeing Collection Targets
? Make sure adherence to collection schedules.
? Attain EMI and penalty collection objectives.
? Reposition vehicles in cases of defaults.
? Close cases by securing settlement amounts.
? Explore diverse client communication approaches for effective recovery.
2. Vendor Management
? Appoint collection agencies.
? Strategize and allocate tasks to agencies.
? Conduct on-site checks to validate procedural adherence.
? Make sure prompt payment deposits by Field Officers (FOS).
? Guarantee timely payments to vendors as per the schedule.
? Conduct training sessions for agents working with vendors.
3. Executing Recovery Procedures
? Initiate client calls for debt recovery.
? Make sure group compliance with Standard Operating Procedures (SOPs) during client interactions.
? Gather client feedback to improve the collection process.
? Conduct training sessions to enhance the group's collection capabilities.
4.Stakeholder Management
? Conduct regular stakeholder reviews.
? Align stakeholders with the collection strategy.
? Realign case priorities based on defined key outcomes and objectives.
4.
5. Group Management
? Participate in recruitment process to identify right talent for various roles in the group
? Identify high potential talent and deliver opportunity to groom them for future roles
? Deliver ongoing coaching, mentoring, and performance feedback to make sure the group's success.
? Set clear targets, train & motivate the group, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
Following decisions are taken by the role:
? Appointment of Vendors
Key challenges
? Overseeing assertive clients in default
? Dealing with deliberate defaulters
? Sustaining a high group morale
Required Qualifications and Experience
a) Qualifications
? Graduate in any stream
b) Key capabilities required
• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
• Experience of overseeing a group is required
• Communication Capabilities & Stakeholder Management
• Good knowledge and connect with legal entities
• Leadership qualities
• Result Oriented Mindset
• Good group player
• Motivation capabilities
This opening is for the Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W position in Bengaluru.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 8-10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W at Bajaj Housing Finance.
This role requires around 8-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Bajaj Housing Finance's application process for this role.