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Job Title:
Collection Officer-Cards Flows
Job Details:
Business Unit: Collection Officer-Cards Flows
Team: Debt Management
Reports to: Telecalling Supervisor-Flows / Collection Manager - Flows
Location: Pan India
Job Function: Debt Management
Role Type: Collection Officer- Cards Flows
Direct Reportees: 0
Travel Required: Not required
Job Band Range: S1, S2
JD Created Date: 13-Mar-23
JD Updated Date: 30-July-25
Version No: 1.2
Job Purpose:
To achieve set business targets through resolution and settlements.
To ensure documentation of trails and feedback, coverage, and adherence to the Fair Practice Code during customer interaction.
Job Responsibilities:
Meet business targets for Resolution, Rollback, and Normalization on assigned portfolios.
Capture accurate feedback, trails, and reason codes in Collection System and Dialers.
Ensure 100% coverage on assigned accounts.
Increase and provide appropriate attempt intensity on accounts.
Provide accurate reason codes and feedback on allocated accounts.
Highlight any abnormal portfolio trends to the Supervisor.
Follow up for settlements, conducting due diligence and validating reasons.
Ensure focus segments are followed up with due diligence and enhanced productivity.
Coordinate effectively with field executives/vendors/Digitide staff for maximizing resolutions, rollback, and normalization.
Meet Dialer Productivity benchmarks.
Exhibit negotiation, communication, influencing, and time management skills for effective customer interactions.
Ensure adherence to the Fair Practice Code during collection activities.
Conduct collection follow-ups as per guidelines to ensure customer satisfaction and reduce complaints.
Actively participate in training sessions and learning initiatives to upgrade skills and stay aligned with role expectations and regulatory guidelines.
Educational Qualifications:
Graduation with DRA certification preferable.
Key Skills:
Negotiation skills
Communication skills
Influencing skills
Time management
Proficiency in Excel and MS Office
Experience Required:
0 to 2 Years with Banking/NBFC experience.
Preferred profiles: Collections/Sales/Customer interaction related.
Major Stakeholders:
External vendors: For follow-up and feedback on the assigned portfolio.
Internal team: Collection Manager, Telecalling Supervisor, Bucket Manager, ACLM, Central Collection Team, CCM team, Process team, Training Team, and HR.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Data Steward-BIU at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.