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Customer Relationship Manager -Trivandrum

Aditya Birla Group — Thiruvananthapuram, THIRUVANANTHAPURAM

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Experience 2-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Purpose

Job Purpose Description

Accountability

Supporting Actions

Ensure effective execution of the business strategy in the Region

  1. Devise and execute branch-level plans based on market analysis to ensure achievement of targets
  2. Ensure effective communication and awareness of targets by each team member
  3. Conduct periodic reviews and recommend corrective action where required
  4. Drive and motivate team members to achieve business targets
  5. Ensure branches allocated are manned adequately with quality manpower

Identify incremental business opportunities in the region through market intelligence & penetrate in underdeveloped market to enhance distribution reach

  1. Gain market intelligence in allocated geography
  2. Devise and execute in place strategies to tap potential market.
  3. Ensure recruitment of advisors in the areas having unexploited potential 
  4. Enhance brand awareness in underdeveloped areas for future business

Ensure profitable and sustainable business by driving sourcing of high quality business sourced, market conduct in line with organizational and legal requirements as well as managing cost effectively

  1. Ensure that the business activities are carried out as per the compliance & regulatory guidelines laid by the company
  2. Put in place checks and balances to control the quality of business 
  3. Take corrective actions as and when any malpractice or market misconduct is found
  4. Drive awareness and adherence to persistency targets
  5. Monitor each branch’s actual expenditure against budget
  6. Initiate measures to curb the less important expenses & drive profitability at the branches
  7. Drive branch profitability by taking new cost optimization initiatives

 

Ensure high levels of motivation and productivity in the team by effective implementation of sales promotion & R & R programs and implementation of sales tools and processes

  1. Implementing Sales progression across the levels wherein people are more assured of career enhancement on delivery of the expectations 
  2. Drive periodic zonal and organizational R&R initiatives and motivate team towards peak achievements
  3. Effectively communicate the promotional program to the entire sales team.
  4. Ensure branches plan the incremental revenues through these programs.
  5. Ensure the delivery of results during the program period
  6. Give feedback on the results of the promotional program.
  7. Identify opportunities, drive and monitor productivity enhancement initiatives
  8. Communicate the effective use of sales process to the entire sales team
  9. Plan and review the process at the BM/BH/ReM. FLS and the Advisor level and obtain the feedback for further enhancement.
  10. Facilitate the maintenance of proper database on day to day activities to monitor performance

Frequently Asked Questions

What are the eligibility criteria for the Customer Relationship Manager -Trivandrum job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Relationship Manager -Trivandrum at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Relationship Manager -Trivandrum at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Relationship Manager -Trivandrum role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.