Employer Login | Partner Login | Candidate Login
WhatsApp Logo Chat us Call Logo Call us

Customer Relationship Manager

Aditya Birla Group — Mumbai, MUMBAI

Apply Now
Experience 3-6 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Purpose

Job Purpose Description

1)  Job Purpose

Drive Insurance Business from assigned team and Orphan database across campaigns. To ensure all the pre and post sales support and services to the clients along with the team. To maintain Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

 

2) Dimensions 

What are the areas (in quantitative terms) the job has an impact on?

 

 

Dimension

Remarks

1.

Manpower (Nos.)

Direct: 5-7

Indirect: N/A

 

2.

FYP Targets

~ Rs. 8 mn

 

3.

NOP Targets

200-250

 

4.

Renewal Collection on orphan Base

20-30 crores of AUM

 

 

3) Job Context & Major Challenges

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

Key Challenges for the role –

  • To drive adoption of Service to sales approach on the Orphan customer.
  • To ensure differentiated and segmented approach to various campaigns
  • To manage attrition of the front line sales force and limited availability of quality talent.

 

 

4) Principal Accountabilities

Accountability

Supporting Actions

Implementation of Loyalty Model

  1. To ensure maintenance of relationship with Orphan customers.
  2. Up-Sell to customers assigned through various campaigns.
  3. Ensure Renewal collection and AUM conservation of the assigned base.   

 

Achieve Targets related to Premium and NOP  in order to contribute in overall growth of the company 

 

  1. Allocate leads to the team members as per targets decided.
  2. Periodically monitor and review performance on the assigned topline and health parameters
  3. Handhold and guide them on the sales process, lead conversion and closure of sale
  4. Aggressively downloading all the RnR activities running by the organisation. 

 

Executes smooth function of the sales and other processes in order to maximise business potential.

  1. Communicating any process change or change in any rules and regulations by the help of different training module.
  2. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

Frequently Asked Questions

What are the eligibility criteria for the Customer Relationship Manager job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-6 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Relationship Manager at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Relationship Manager at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 3-6 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Relationship Manager role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.