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Job Purpose Description
Job Context: Drive business and achieve targets through allocated region/area. Work towards increasing the overall sales productivity of the team by facilitating & handholding the team in various types of customer acquisition & servicing activities. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
Job Challenges:
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure achievement of Targets (Premium & NAAC ) in order to contribute in overall growth of the company | 1. Continuous interaction with the Sales managers. 2. Regular reviews to monitor productivity levels. 3. Ensuring awareness and participation in all the R&R activities run by the organisation. 4. Converting the key prospects into customers. |
| KRA2 | Ensure smooth function of the sales and other processes in order to maximise business potential. | 1. Communicating any process change or change in any rules and regulations by the help of different training module. 2. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling |
| KRA3 | Maintain the expense gap in order to reduce the cost | 1. Understanding the need of the expense 2. Taking commitment from the channel before any spending or allocation of the budget 3. Maintain a SM wise expanse tracker |
| KRA4 | Ensure relevant people in the right place right time in order to maximise the productivity | 1. Understanding the strength of the resource and depending on that allocating job responsibility 2. Evaluating the opportunity of each business unit and allocating targets as per that 3. Recruit, develop and train team members to maximize productivity |
| KRA5 | Ensure the right method of business acquisition in order get the profitable mix for the organisation | 1. Scrutinise the business on regular basis 2. Interacting with the customers through welcome calls |
| KRA6 | Ensure Persistency targets as per the company norms so that renewals take place on time | 1. Communicate with customers and 2. Resolve queries as and when required to ensure that renewal takes place on time |
| KRA7 | Supporting activities for Lead generation | 1. As a support mechanism to the leads which are generated centrally, there should be activities planned including newer ways of generating lead prospects |
| KRA8 | Team Management | 1. Mentor, supervise and coach the team. 2. Provide for on the job as well as classroom training for skill enhancement |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Relationship Manager at Aditya Birla Group.
This role requires around 3-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.