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Customer Experience Executive-HNW

HDFC Bank — Ahmedabad, SITAPUR

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Experience 0 - 5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role description

Job Title

Credit Appraiser - Self Employed

 

Business Unit

Retail Credit

 

Reporting To

RC Double Checker - Self Employed

 

Job Function and Role Type

Home Loans - Credit, IC

 

Version No

1.0

 

Job Purpose

Responsible for quality underwriting of home loans within stipulated timelines, adhering to HL policy and regulatory parameters.

 

Key Responsibilities

Credit Appraisal

Conduct credit appraisal and underwriting for self-employed customers; Assess risk and repayment capacity by reviewing financial documents; Manage the credit application process from login to sanction; Ensure portfolio quality management.

Loans Processing

Review files post-login within stipulated timelines and address shortfalls; Initiate technical valuations for value-based loans; Recommend loan applications for approval post-appraisal and discussions, ensuring compliance with lending policies.

Relationship Management

Maintain relationships with channel partners to process loan applications within defined TAT; Coordinate with legal, technical, CCV, and risk containment units for file processing.

Interaction and Loan Counseling

Engage with customers via phone or email to understand their needs; Clarify document-related queries to make informed loan decisions.

Training

Provide regular training to CPAs and channel partners on policy and regulatory updates.

Education:

M.Com, MBA Finance, CA, or CA Inter.

Certifications:

None specified.

Key Competencies

Communication skills, integrity, teamwork, analytical skills, time management.

Major Stakeholders

Customers, operations, technical team, legal team, channel partners, builders, verification agencies.

Skills

NA

Frequently Asked Questions

What are the eligibility criteria for the Customer Experience Executive-HNW job at HDFC Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Experience Executive-HNW at HDFC Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Experience Executive-HNW at HDFC Bank.

Is prior experience required for this position?

This role requires around 0 - 5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Experience Executive-HNW role at HDFC Bank?

You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.