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CUSTOMER CARE EXECUTIVE

HDFC Bank — Mumbai, MUMBAI

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Experience 0 - 4 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role description

Job Title

Analyst-Cost Management-Finance

 

Business Unit

Finance

 

Reporting To

Team Leader

 

Job Function and Role Type

Finance, Individual Contributor

 

Version No

2.0

 

Job Purpose

Optimize the Bank's operating costs through analytics and reporting. Ensure accurate cost reporting and control mechanisms.

 

Key Responsibilities

Cost Analytics

Review expenses monthly and quarterly by category and cost center; Design reporting architecture and perform expense variance analysis; Consolidate and validate provisions and budgets; Identify cost drivers and create frameworks linking drivers to incurred costs; Reporting - Structured Reports/Adhoc Reports; Consolidate cost data and allocate expenses; Publish cost reports on Tableau and unit-wise reports; Maintain utilities like area allocation and cost code architecture; Perform data sanity checks and resolve queries from branches and units.

Reporting -Structured reports/ Adhoc reports

Education:

CA/MBA.

Certifications:

None specified.

Key Competencies

Analytical skills, proficiency in MS Excel, communication, flair with numbers, basic banking knowledge.

Major Stakeholders

Entire Bank - Business and Support functions.

Frequently Asked Questions

What are the eligibility criteria for the CUSTOMER CARE EXECUTIVE job at HDFC Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 4 Years years of relevant experience expected for this role.

What are the primary responsibilities of a CUSTOMER CARE EXECUTIVE at HDFC Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CUSTOMER CARE EXECUTIVE at HDFC Bank.

Is prior experience required for this position?

This role requires around 0 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the CUSTOMER CARE EXECUTIVE role at HDFC Bank?

You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.