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Job Title
Digital Innovation & Emerging Tech Manager
Business Unit
Digital Banking
Reporting To
Head - Digital Acceleration, Innovation & API Banking
Job Function and Role Type
Sales/Product/Audit/Risk/Compliance, Individual Contributor, Light Travel
Version No
1.0
Job Purpose
Plan, lead, and execute innovative concepts and strategic projects for HDFC Bank's digital banking products and services. Establish channels to foster innovation through alliances and partnerships, ensuring HDFC Bank remains digitally advanced.
Key Responsibilities
Idea Generation (Concept Note Approvals)
Research emerging technologies and innovations in the BFSI sector to generate actionable ideas; Implement digital solutions for internal and external customer challenges; Log and secure approvals for innovation concepts through benchmarking and research.
Live Projects - Enhancements + FollowUp
Enhance customer experience and process improvements for launched products; Coordinate with stakeholders to ensure project progress and logical closure; Support go-live for enhancements and follow-ups.
Alliances, Partnerships & Engagement (Program Management)
Establish innovation channels through summits, academia programs, and new initiatives; Engage with incubators, accelerators, and sovereign innovation teams for startup collaborations; Organize Innovation Day and startup engagement events.
Revenue / Cost Savings (Lacs)
Achieve revenue and cost savings from approved concepts and live projects.
Teamwork / Co-orperation
Share knowledge within the team and maintain strong relationships with peers and superiors; Collaboratively drive projects to completion.
Research emerging technologies, innovations and latest
Analyze product and process improvements in the BFSI sector; Coordinate with teams for approvals and governance for product launches.
Education:
Post-Graduation: MBA.
Certifications:
None specified.
Key Competencies
Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial industry trends.
Major Stakeholders
Customers, business/product teams, team operations, NR product team, group companies.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1 - 8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CUSTOMER CARE EXECUTIVE at HDFC Bank.
This role requires around 1 - 8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.