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CUSTOMER CARE EXECUTIVE

HDFC Bank — BANGALORE, BANGALORE

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Experience 0 - 5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Role description

Job Title

Data Steward-BIU

 

Business Unit

Finance

 

Reporting To

Team Lead

 

Job Function and Role Type

Finance, Individual Contributor

 

Version No

1.0

 

Job Purpose

Responsible for managing data from various sources aligned with security policies and governance initiatives. Acts as a liaison between business teams, IT, and team members, leveraging technical expertise and business understanding.

 

Key Responsibilities

Business Reporting

Understand business requirements, data sources, and accessibility.

Apply business logic to data and analyze processing methods.

Validate data internally and produce outputs for business validation.

Assist Team Manager in special projects and initiatives.

Understanding Business Dynamics & Coordination

Interact with business teams for MIS needs.

Deliver new and change requirements in MIS, including feasibility and impact analysis.

Identify opportunities for process re-engineering and drive improvements.

Resolve business queries and manage escalations.

Monitor SLAs and ensure compliance by dependent teams.

Interactions

Ensure Interactions responsibilities are completed.

Flexibility

Participate in meetings and provide suggestions for improvement.

Maintain professionalism while representing the company.

Adapt to changes in processes and requirements.

Work independently with minimal supervision.

Time Management

Prioritize urgent tasks to manage time effectively.

Up Skills

Learn new technologies and skills through workshops and training.

Education:

Degree in Computer Science, Finance, or Banking Technology; MBA in Finance preferred.

Certifications:

MSBI, SQL Server, Oracle.

Key Competencies

Data analysis, process improvement, stakeholder management, technical expertise, collaboration.

Major Stakeholders

Business teams across the bank.

Skills

Refer to the Job Description

Frequently Asked Questions

What are the eligibility criteria for the CUSTOMER CARE EXECUTIVE job at HDFC Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a CUSTOMER CARE EXECUTIVE at HDFC Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CUSTOMER CARE EXECUTIVE at HDFC Bank.

Is prior experience required for this position?

This role requires around 0 - 5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the CUSTOMER CARE EXECUTIVE role at HDFC Bank?

You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.