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Job Title
Relationship Manager - ECG
Business Unit
Emerging Corporate Group (ECG)
Reporting To
Unit Head / Team Lead
Job Function and Role Type
Sales, Individual Contributor, Moderate Travel
Version No
2.0
Job Purpose
Build and manage relationships with new and existing clients to ensure income generation through the sale of appropriate asset and liability products.
Key Responsibilities
Portfolio Management
Achieve business targets on volumes and profitability for ECG customers; Conduct monthly reviews with product groups and supervisors to enhance product penetration; Monitor account performance and manage portfolio reviews, including exits, line reductions, and recovery; Track performance against budgets and update CRM systems with client call details.
Increased Product Penetration
Identify wallet share opportunities for existing and potential NTB customers; Develop strategies for product penetration and cross-sell all bank products.
Operations & Processes
Ensure adherence to management guidance and regulatory compliance, including KYC/AML tracking; Complete pre- and post-disbursement documentation and manage deferrals; Conduct timely credit appraisals and recommend credit limits.
Client Management & Servicing
Engage in structured client calls with existing and prospective clients; Build relationships with internal and external customers to ensure client satisfaction; Address customer pain points and collaborate with support functions to improve processes; Interact with promoters and senior management to strengthen client relationships.
Intra Bank Coordination & Communication
Collaborate with team members and support their initiatives; Coordinate with various bank departments to gain insights and drive cross-sell opportunities.
Education:
Graduation required; MBA or CA preferred.
Certifications:
MBA, CA.
Key Competencies
Sales and influencing skills, banking product and process knowledge, client handling skills, planning and organizing skills, knowledge of competition and financial industry trends.
Major Stakeholders
Customers, Operations, Credit, ECG Product Team.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CUSTOMER CARE EXECUTIVE at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.