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Position purpose
Tasked with day to day operational, financial, commercial & administrative activities of the branch. Making sure 100% compliance to regulatory and organizational guidelines.
Position context & Key challenges
Position context: Tasked with day to day operational, financial, commercial & administrative activities of the branch. Making sure 100% compliance to regulatory and organizational guidelines.
Job Challenges: • Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations.
• Upholding confidentiality of information and documentation despite lack of infrastructure and back up
• Operating multiple systems (in excess of 15) despite server band width and connectivity issues
• Handling Sales behaviour effectively in order to make sure compliance to internal and external guidelines
Core result areas
KRA (Accountabilities) (Max 1325 Characters)
Assisting Actions (Max 1325 Characters)
KRA1
Execute financial processes timely with 100% accuracy
1. Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process.
2. Detection of Fake note to avoid operational loss
3. Cheque Dishonour Management.
4. Safe custody of both sets of Safe and cash box Keys and one set of office keys.
5. Timely reconciliation of assets of the branch.
6. Make sure genuineness of petty cash spends, timely raising and recording.
KRA10
Execute
Advisor Licensing process & extend Sales Back up
13. Contact updation in BSLI online of Advisors and FLS
14. Contactability enhancement at NB stage,post welcome call followed by CRT.
15. Preparation of Various MIS related to BSLI Way and updation of Various Dash Boards.
16. Coordination with various institutes, approved by Training Head, for the training of new Insurance Applicant.
17. Re exam scheduling of failed applicants in coordination with BH/AMs
18. Coordination with RHR for offer letter generation for FLS
19. Arrangement of Various training programmes in Branches collaborating with Training manager and BM/BH.
20. Downloading various process to Sales group during morning huddle (BSLI Way).
21. Make sure timely opening and closing of office premises
KRA2
Deliver commercial back up
1. Identify local vendors and facilitate their registration as per procurement guidelines.
2. Procurement of vendor bills, establishing genuineness and timely payment as per agreement.
3. Encourage NEFT registrations of vendors.
4. Back up lease agreement registration and renewal process.
5. New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch.
KRA3
Extend Legal , Compliance and Taxation back up
1. Timely remittance of professional and work contract tax.
2. Represent company on behalf of compliance/HO for hearing matters in labour/consumer court.
3. Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices.
4. Make sure statutory displays at branches.
5. Make sure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions.
6. Adherence to BCP guidelines.
KRA4
A- Handle Advisor commission process
B- Deliver HR/IT/Admin back up
A- 1. Timely Updation & handover of Commission chq to Advisors.
2. Encourage NEFT with advisors and FLS.
3. Resolve commission related queries of advisor.
4. Make sure timely receipts and hand-over of TDS certificate to advisors.
B- 1. Oversee joining and exit formalities for concerned employees at the branch, including full and final settlement process.
2. Log calls in case of downtime/pursue with Corporate IT.
3. Monitor and make sure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner.
4. Handle physical resource booking like meeting rooms, projectors, etc.
KRA5
Execute Underwriting and New Business processes
1. Scrutinise New Business applications as per the SOPs to make sure 100% input accuracy to enhance straight through processing and issuance to submission ratio.
2. Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, qualifications via scanning and indexing with 100% accuracy.
3. Collaborate with head office process owners/vendors to facilitate faster issuance.
4. Make sure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards.
KRA6
Deliver prompt, accurate and courteous Client Service
1. Make sure 1st contact resolution at the branch for all internal & external clients’ & track requests through prescribed systems making sure 100% accuracy and timely closure.
2. Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim qualifications.
3. Make sure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other client requests on the same day to avoid Gain/Loss. Client identity & signature to be verified to establish genuineness of the transaction.
4. Proactively participate in data cleansing exercise for both internal & external clients in respect of Bank details, PAN card Information, contact details & undelivered communications, .
KRA7
Contribute to Revenue Generation & conservation at every single opportunity & instance.
1. Encourage NEFT enrolment for internal & external clients
2. Participating in Persistency drive by sharing data with sales force & contacting clients for the allocated data base.
3. Encourage use of self help tools like Go Green, ECS activation, alternate payment options by clients.
4. Enhance contactability of the clients by collecting contact details.
5. Participate in cost savings initiatives.
6. Actively endeavour towards containing Freelook/ Surrender / withdrawal at branches by convincing clients.
7. Actively engage with visiting clients to enhance revenue generation for the business by way of promoting Riders & top up adding to incremental premium on the existing policies for the Co.
KRA8
Contribute to Revenue Generation & conservation at every single opportunity & instance.
8. Intimate & pursue cheque dishonour cases with the respective sales group members / client both at new business & renewal stage & strive for repayment to conserve the revenue.
9. Identify & report fraudulent claims by delivering proof / information to Claims group and get involved with the investigation as much required and sought.
10. Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance & UW
11. Save cost (on controllable expenses) at Branches on Electricity, Stationery, Photocopying, Staff Welfare, Other Miscellaneous Expenses etc
KRA9
Execute
Advisor Licensing process & extend Sales Back up
1. First time right application processing for New advisor and license renewal
2. Back up BM on Recruitment plan is executed properly and the applicants are nominated for Pre Licensed training
3. Prepare & distribute sales management MIS including data maintenance from Receipt Writer and Sales Portal to the concerned.
4. Collaborating for execution of reward & recognition programs for sales force through MIS & communications to branch sales force as required by the Branch Head.
5. Assist Branch Head to follow up for New Business Application qualifications with the sales force of the branch
6. Control Pool laptops for agency managers
7. Overseeing sales promotion material & activities at the branch level including stock management.
8. Inventory Management of marketing collateral
9. Assist HO in fraud and compliance investigation pertaining to FLS and advisors
10. Assist Branch Head to follow up for New Agent licensing qualifications at new business and renewal stage with the sales force of the branch
11. Collaborate FLS coding and FLS tagging with HO
12. Collaborate for advisor / FLS Reward and Recognitions and for domestic & overseas sales conference with HO
This opening is for the CSE-Ahmedabad-Chandan house position in Ahmedabad.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CSE-Ahmedabad-Chandan house at Aditya Birla Group.
This role requires around 1-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.