CRM-Surat-DM

Job Description

Position purpose

Drive business and reach targets through allocated region/area. Work towards increasing the overall sales productivity of the group by facilitating & handholding the group in various types of client acquisition & servicing activities. Oversee a group of Sales Managers to sustain the proper process of doing valued business for the organisation.

Position context & Key challenges

Position context: Drive business and reach targets through allocated region/area. Work towards increasing the overall sales productivity of the group by facilitating & handholding the group in various types of client acquisition & servicing activities. Oversee a group of Sales Managers to sustain the proper process of doing valued business for the organisation.

Job Challenges: The most critical part is grooming the sales force to be able to close the leads / prospects successfully. This is because of the criticality & advisory methods required to be able to successfully do a need based sale.

Continuously conceptualising & executing activities to generate prospective clients to keep the sales force optimally occupied in the region.

Core result areas

KRA (Accountabilities) (Max 1325 Characters)

Assisting Actions (Max 1325 Characters)

KRA1

Make sure achievement of Targets (Premium & NAAC ) in order to contribute in overall growth of the company

1. Continuous interaction with the Sales managers.

2. Regular reviews to monitor productivity levels.

3. Making sure awareness and participation in all the R&R activities run by the organisation.

4. Converting the key prospects into clients.

KRA2

Make sure smooth function of the sales and other processes in order to maximise business potential.

1. Communicating any process change or change in any rules and regulations by the help of different training module.

2. Assisting in the actual sales and service aspects including sales calls, issuance and complaint handling

KRA3

Sustain the expense gap in order to reduce the cost

1. Understanding the need of the expense

2. Taking commitment from the channel before any spending or allocation of the budget

3. Sustain a SM wise expanse tracker

KRA4

Make sure relevant people in the right place right time in order to maximise the productivity

1. Understanding the strength of the resource and depending on that allocating job responsibility

2. Evaluating the opportunity of each business unit and allocating targets as per that

3. Recruit, establish and train group members to maximize productivity

KRA5

Make sure the right method of business acquisition in order get the profitable mix for the organisation

1. Scrutinise the business on regular basis

2. Interacting with the clients through welcome calls

KRA6

Make sure Persistency targets as per the company norms so that renewals take place on time

1. Communicate with clients and

2. Resolve queries as and when required to make sure that renewal takes place on time

KRA7

Assisting activities for Lead generation

1. As a back up mechanism to the leads which are generated centrally, there should be activities planned including newer ways of generating lead prospects

KRA8

Group Management

1. Mentor, supervise and coach the group.

2. Deliver for on the job as well as classroom training for skill enhancement

This opening is for the CRM-Surat-DM position in Surat.