Job Title: Cluster Manager - Banca (ABSLI)

Location: Jaipur
Channel: HDFC Bank Bancassurance
Reporting To: CRH

Job Purpose

To drive life insurance business through the assigned cluster of HDFC Bank branches by managing relationship managers, ensuring achievement of business targets, increasing insurance penetration, and strengthening partnerships with key bank stakeholders.

Key Responsibilities

Business Development

• Achieve assigned Life Insurance sales targets across the cluster.
• Drive productivity and business generation from mapped HDFC Bank branches.
• Ensure growth in renewal and new business premium.
• Monitor branch-wise performance and implement action plans to improve productivity.

Relationship Management

• Build strong relationships with Cluster Heads, Branch Managers, and key stakeholders of HDFC Bank.
• Ensure seamless coordination between ABSLI and HDFC Bank teams.
• Drive engagement activities and maintain high visibility across branches.

Team Management

• Lead and mentor Relationship Managers/Insurance Managers in the cluster.
• Conduct regular performance reviews and provide coaching to improve sales effectiveness.
• Monitor KPIs and ensure target achievement by team members.

Training & Capability Building

• Conduct product and sales process training for bank staff.
• Increase insurance awareness and customer engagement through branch activations.
• Ensure all team members are updated on product offerings, compliance requirements, and sales strategies.

Customer Focus

• Ensure superior customer experience and prompt resolution of customer queries.
• Support frontline teams during high-value customer meetings and closures.
• Maintain persistency and quality parameters as per company guidelines.

Compliance & Governance

• Ensure adherence to IRDAI regulations and company policies.
• Monitor documentation quality and operational compliance.
• Maintain ethical sales practices and control business risk.

Eligibility Criteria

Educational Qualification

• Graduate mandatory.
• MBA/Post Graduate preferred.

Experience

• 5-10 years of experience in Life Insurance/Bancassurance sales.
• Minimum 2-3 years of team handling experience.
• Experience in managing bank partnerships and bancassurance business preferred.

Required Skills

• Strong sales and business development capabilities.
• Excellent stakeholder and relationship management skills.
• Team leadership and people management.
• Good analytical and problem-solving ability.
• Strong communication and presentation skills.
• Ability to work in a target-driven environment.

Key Performance Indicators (KPIs)

• Annualized Premium Equivalent (APE)/FYP Achievement.
• Branch Activation & Productivity.
• Insurance Penetration across mapped branches.
• Team Productivity.
• Persistency & Renewal Performance.
• Compliance Score.
• Partner Satisfaction & Engagement.

Preferred Industry: Life Insurance, Bancassurance, Banking, Financial Services (BFSI).