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Job Title: Customer Service Analyst, NCT
Corporate Title: NCT
Location: Gurgaon, India
Job Description
Client organisation Service is accountable for retaining, growing and creating strategic client organisation relationships for a portfolio of (country, regional or global) customers for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients
Liaising with client organisations and supporting their account related queries
Developing relationships and operations where needed
Securing adherence to internal policies and external legal/regulatory frameworks
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Guarantee strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
Secure proper monitoring of expenses and controlling costs, waiver tracking & lead management
Ensure proper display of all Regulatory Circulars in the Area
Accurate processing of all account opening forms MF applications
Voucher Management, Rules of Custodianship , Main Management guidelines, are followed without any deviation
Exception handling / deferral tracking and monitoring
Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
Secure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
Guaranteeing best in class service standards to all the Area customers by synergizing with all the channels in the Area
Securing proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer.
Your abilities and experience
Applicant should have outstanding communication in English and well groomed.
Minimum qualification required is Graduation.
Minimum Exp should be 2 to 4 Years in relevant field.
Proven capability to use AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to secure responsible and ethical use of data and AI outputs.
How we’ll support you
Training and development to help you excel in your career.
Coaching and support from experts in your team.
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
This Client Service Analyst, NCT vacancy is based in Gurgaon.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Client Service Analyst, NCT at Deutsche Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Deutsche Bank's application process for this role.