Client Service Analyst, AS
Deutsche Bank — Mumbai, MUMBAI
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Job Description
Job Description:
Job Title: Client Service Analyst, AS
Location: Mumbai, India
Role Description
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Provides support to clients on all day-to-day, service-related queries applying the highest standards for Fund accounting and custody related transactions.
- Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
- Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
- Coordinates and aligns closely with offshore Implementation Team.
- Provides technical support for electronic banking platforms and self-service apps.
- Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
- Escalates issues with respective L2 / L3 support teams if needed.
- Work closely with onshore teams on E2E procedures and processes.
- Prepares and provides MIS reports, internally / externally.
- Contributes to Continuous Improvement activities leading to operational efficiencies
Your skills and experience
- Have a minimum of 5 to 8 years’ client services experience in the Securities Services business covering Fund Services and preferably Custody also.
- Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.
- Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.
- Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.
- Be pro-active and able to resolve and respond to clients’ queries and issues within the agreed SLA.
- Diligent to ensure quick escalations on key client issues requiring senior management attention.
- Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
- Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
- Required excellent team member who can work in virtual global teams and a matrix organization.
- Proficient in MS-Office applications, especially excel.
- Dynamic thinking and highly adaptable to constantly changing environment.
- Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.
- Able to work under pressure and meet deadlines.
- Eye for detail and willingness to STP / change the process wherever required.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Frequently Asked Questions
What are the eligibility criteria for the Client Service Analyst, AS job at Deutsche Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Client Service Analyst, AS at Deutsche Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Client Service Analyst, AS at Deutsche Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Client Service Analyst, AS role at Deutsche Bank?
You can apply directly using the Apply Now button on this page, which will take you to Deutsche Bank's application process for this role.
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