Business Development Manager - Retail Mortgages

Job Summary

The purpose of the post is to 

•    Meet the business objectives initiated by the respective country Retail Assets Business
•    Customer focused need-based selling
•    Deepen customer relationship and sell credit cards and maximize penetration from Internal channels only
•    Overseeing the team of 7-8 People and driving affluent sales and bank strategy

Business Drivers 
•    Reach Team sales target
•    Segment focus, customer focussed needs-based selling
•    Being a Credit Cards Client organisations Executive, focus has to be on internal Branch and Intra channel sourcing HVS customer relationship and fulfilling needs with respect to Assets. 

Customer Experience 
•    Operational quality - Error free customer application & documentation 
•    Responsive and responsible selling
•    Practice appropriate sales and marketing skill 
•    Guarantee nil Customer complaints

Risk Assurance
•    Conduct CDD, MLP & TCF diligently 
•    Zero tolerance – Fraud, Mis-selling
•    Attend training, acquire know-how and apply to job function 
•    Adhere to all policies, guidelines and procedures, comply with local regulatory criteria
•    To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Main Responsibilities

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Successfully and collaboratively recognise, escalate, mitigate and resolve risk, conduct and compliance matters.

Capabilities and Experience

•    Good Interpersonal Competencies
•    Customer and Service Orientation
•    Banking grasp
•    Management Information Capabilities
•    Competitive awareness & benchmarking
•    Outstanding communication, interpersonal & relationship creating capabilities
•    Able to pick up new concepts quickly
•    Able and excited about going out to meet new customers
•    Liaise customer events for the cluster along with the product team
•    Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

•    Must be a graduate. MBA’s would be an advantage
•    People having Sales experience of at-least 1 year in the Retail Banking Industry; especially Credit Card experience will be preferred
•    Applicant having AMFI, IRDA (and other relevant certification) certification will be preferred
•    Good know-how of the selected market and customer segments would be an advantage
•    Sound communication and negotiation capabilities with the aptitude to influence outcomes
•    Sound inter-personal capabilities, which encourages and promotes enthusiasm and team spirit
•    Graduate/ Post Graduate, consistent academic career
•    Extensive sales experience (2 to 5 years)
•    Sales focused and highly target oriented
•    Banking know-how of the product

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our client organisations, communities, and each other. We question the status quo, love a challenge and enjoy finding new chances to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you collaborate with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client organisation at the heart of what we do
Never settle, continuously striving to enhance and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to establish for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off among them annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human capabilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your development, with prospects to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, throughout our teams, business functions and geographies - everyone feels respected and can realise their full potential.