Branch Operations Manager at Aditya Birla Group

Job Description

Oversee & Drive Branch Operations	Drive branch operations in a manner that all the loans are processed and disbursed to customers within the stipulated TAT Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files Ensure optimization of resources and monitor over all end – to – end transaction queues Responsible for fund management and closure – post closure documentation for NOC processing Monitor timely dispatch of loan disbursal kits Manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested Ensure regular review of processes is undertaken and potential risks are mitigated from time to time Liaise with other branches to learn their best practices and adopt them Recommend process level changes based on feedback received from the team, other supporting departments, external market trends Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
Performance Parameters	Drive process efficiency by meeting SLAs during transactions Ensure reduction in errors and minimum critical escalations Keep FTR% and Performance% in check Maintain the process quality and resolve errors in minimum TAT Keep a check on regulatory norms and ensure data is easily and accurately available to respond to audit queries Ensure Follow through on post disbursement processes within agreed TATs Review processes and user guidelines on a periodical basis and make/ recommend the necessary changes
Customer Management	Engage with customers depending on the value or complexity of the case. Guide & support the collections team in case of any delinquencies in late payment Seek out and implement ways to increase client satisfaction through efficient client management
MIS and Reporting	Monitor performance parameters on a regular basis and take remedial measures Oversee the creation of periodic MIS and provide the same to the Zonal Head, together with specific insights to enable them to take critical management decisions Review process adherence, drive audit compliance and take remedial measures to reduce audit queries.
Team Management	Align the team with the overall branch objectives by creating awareness about the performance parameters Build capability in the team by reviewing performance on a continuous basis and provide training opportunities on desired aspects Encourage the team to develop innovative solutions to existing problems in transactions and support in their implementation.
Client Servicing	Handling branch walkin for all the service requests On time query resolution CRM Creation and Assignment/resolution One ABC portal registration

Frequently Asked Questions

What are the eligibility criteria for the Branch Operations Manager job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10-12 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Branch Operations Manager at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Branch Operations Manager at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 10-12 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Branch Operations Manager role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.

Branch Operations Manager

Aditya Birla Group — Mumbai, MUMBAI

Job Description

Frequently Asked Questions