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Job Title:
Collection Officer-SLI-Collections
Job Details:
Business Unit: Collections
Team: Retail Asset Collections
Reports to: Collection Manager – SLI
Location: Multi-Locations
Role Type: Collection Officer-SLI-Collections
Direct Reportees: 0
Travel Required: Customer Visits
Job Band Range: S1 & S2
JD Created Date: 09-Nov-17
JD Updated Date: 04-Aug-25
Version No: 1.1
Job Purpose:
Collecting payments on overdue Customers
Job Responsibilities:
Visiting delinquent customers and following up on payments on PTP dates.
Achieving money collection productivity targets.
Ensuring trails updates are recorded in VYMO / web-collections.
Making calls on the portfolio through recorded lines (DID).
Adhering to all Bank processes in Unit performance and COC.
Managing cash deposit process within TAT & Settlement letter Process.
Delivering monthly performance on allocated portfolio in terms of resolution, roll backs, recovery rates/values as per target.
Educational Qualifications:
Graduate/Post Graduate
Key Skills:
Good Team spirit
Inter personal skill
Time / Team Management
Good communication skill
Proactive & focused approach
Experience Required:
0 Year to 3 Years
Major Stakeholders:
SLI - Collections
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a BDO-Sales-Emerging Enterprises Group at HDFC Bank.
This role requires around 0 - 3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.