Chat us
Call us
Role description
.docx_html_scope { font-family: 'Cambria', Calibri, Arial, sans-serif, Cambria !important; font-size: 11pt !important; }
.docx_html_scope p { margin-top: 0 !important; margin-bottom: 0 !important; overflow-wrap:anywhere !important; word-break: break-word !important; text-align: inherit !important; }
.docx_html_scope ul, .docx_html_scope ol { margin-top: 0 !important; margin-bottom: 12pt !important; padding-left: 24pt !important; }
.docx_html_scope li { margin-bottom: 6pt !important; overflow-wrap:anywhere !important; word-break: break-word !important; }
Job Title
Officer Client Care
Business Unit
Virtual Care
Reporting To
Group Manager
Job Function and Role Type
Service, Individual Contributor
Version No
1.0
Position purpose
Make sure delivery of consistent, competent service to enhance client experience. Meet productivity, quality, and compliance standards while resolving client requests within defined TATs.
Key Responsibilities
Client Interaction & Query/Complaints Management
Handle inbound calls for product and process queries.
Resolve billing, payment, and account statement issues.
Process financial transactions like deposits and fund transfers.
Log complaints and follow up for resolution.
Call Quality
Reach defined call quality and resolution benchmarks.
Make sure First Call Resolution for 90% of non-complaint calls.
Meet KAT and E-process score targets.
Audit & Process Compliance
Adhere to audit and process qualifications.
Log client requests accurately and error-free.
Update interactions in CRM systems as per guidelines.
Schedule Adherence & Service Productivity Standards
Meet defined service productivity standards.
Adhere to schedules and sustain login times.
Other Operational Activities
Sustain accurate records and attendance.
Stay updated on product and process knowledge.
Comply with audit and shift adherence qualifications.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Group spirit, interpersonal capabilities, communication, proactive approach, banking product knowledge.
Major Stakeholders
Clients, internal departments for complaint resolution.
This opening is for the BBWC-RM position in Mumbai.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 4 - 12 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a BBWC-RM at HDFC Bank.
This role requires around 4 - 12 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.