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Job Title
ME-Relationship Officer-Retail
Business Unit
Payment Business
Reporting To
ME-Relationship Officer-Retail
Job Function and Role Type
Sales & Relationship, Individual Contributor, Travel Required
Version No
1.0
Job Purpose
Manage existing retail portfolio merchants and onboard new merchants for PoS, UPI, and EMI payment solutions. Strengthen relationships through cross-sell, ring-fencing, and enhancing volume and float of merchant portfolios.
Key Responsibilities
Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
Merchant Engagement & Portfolio Management; Engage and visit assigned merchants; Enhance portfolio and float via activation, upselling, and cross-selling; Enable EMI activation across relevant business segments.
Target Achievement; Meet monthly merchant acquiring and cross-sell targets; Source merchant acquiring products from portfolio expansions and leads.
Cross-Sell & Profitability; Increase cross-sell penetration to create additional income; Promote bank products like Term, CC, IFB, RA, and Lending to merchants.
Sales Automation & Database Management; Use sales automation tools daily for updates and customer calls; Action and update leads and databases within turnaround time.
Document Verification & Quality Sourcing; Verify original documents, including KYC; Ensure quality business sourcing and adherence to sales processes; Collect documents and log files as per policy.
Education:
Graduate or above.
Certifications:
Basic computer and mobile applications knowledge preferred.
Key Competencies
Good team spirit, interpersonal skills, time management, good communication skills, proactive approach.
Major Stakeholders
Merchants, internal sales teams, and management.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 8 - 16 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a BBWC-RM at HDFC Bank.
This role requires around 8 - 16 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.