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Job Title: Continuous Improvement Expert
Department: Business Excellence
Business Excellence Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Trade, Cash and Credit. The team mainly supports Business Operations by looking into Continuous Improvement Projects & Artificial Intelligence projects along with spreading the innovation culture
Drive and institutionalize continuous‑improvement and artificial‑intelligence initiatives across Operations. Act as the Centre of expertise for CI/AI, guiding operational teams, establishing governance, and delivering transversal projects that enhance efficiency, data‑driven decision‑making and cost optimization
Direct Responsibilities
· < Strategic Alignment – Partner with local and global leadership to capture current operating models, identify improvement opportunities and define AI‑enabled use‑cases that meet business objectives.]
· Project Delivery – Lead end‑to‑end transversal projects (process redesign, automation, predictive analytics) from scoping, design and development through to testing, deployment and formal hand‑over to the owning operation.
· Mentoring & Capability Building – Coach and up‑skill operations teams on Lean‑Six‑Sigma, Kaizen, Design‑Thinking and AI/ML fundamentals; develop training material, workshops and a community of practice.
· Governance & Oversight – Establish a governance framework for CI/AI initiatives (stage‑gate reviews, KPI tracking, risk & compliance checks); maintain a central repository of project artefacts and lessons learned.
· Continuous Improvement Culture – Promote a data‑driven, improvement mindset across Operations; organise hackathons, idea‑generation sessions and “quick‑win” sprints.
· Stakeholder Management – Liaise with technical (Data Engineering, Architecture) and operational teams to ensure seamless integration of solutions into production environments.
v Strong analytical skills
v Ability to innovate
v 12+ years of experience in continuous improvement or AI‑driven process change, preferably within banking or financial services.
v Problem-solving & client-oriented mindset
v Strong client‑orientation, ability to work in a fast‑paced, matrixed environment and deliver cross‑functional outcome
v Result-driven with excellent Interpersonal & communication skills
v Lean‑Six‑Sigma Green Belt/Black Belt, PMP or equivalent highly desirable
Skills Referential (Required knowledge, skills and abilities)
Behavioral Skills:
Education Level: Bachelor degree or equivalent
Experience : 12+ years
Location: Mumbai / Chennai
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groucommercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a AVP -Process Excellence Expert at BNP Paribas.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to BNP Paribas's application process for this role.