Associate - Contract management and SLA industrialization

Job Description –Contract management coordination  

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function : ISPL Transitions & SLA Management

ISPL Contract administration role is for coordinating the internal contract drafting & execution for the offshore services provided by Contract admin team on behalf of another BNPP group entity.

Job Title:

Associate/Sr Associate or Assistant manager

Date:

Department:

ISPL Transitions & Service Level Agreement/contract Management

Location:

Mumbai

Business Line / Function:

Contract Administration/Management coordinator

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Internal contract administration coordination

Responsibilities

Direct Responsibilities

1. Become familiar with the Master Services Agreement, in particular the insertions required to complete the document. 
2. Become familiar with the Service Schedules and understand what is required to complete the documents. Identify with team members the services which will have to be described, sources of data describing the services, costs, service level parameters and any special conditions.

3. Coordinate the emails sent for Contracts drafted by the for review to execution stage

4. Complete Agreements per site & metier, with schedules for each service.

5. Proof read the completed the document with another member of the team and then send out to site’s and obtain signatures.

6. Keep track of all technical changes (service, dates, sla’s etc) and update all service agreements. Follow all changes to existing services (upgrades, moves, changes, etc), new services, cancellation of any existing services, and financial chargeback and order forms.

7. Keep a log of all activity and produce a short weekly report on status.

8. SharePoint application will be used to manage all documentation.

Contributing Responsibilities

1.     Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements. (If applicable)

2.     Keep a log of all activity and produce management reports.

3.     Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable. 

Technical & Behavioral Competencies

1.     Excellent written and verbal communication.  

2.     Familiarity with Service Level Agreements / contracts terminologies

3.     Prior experience of contract drafting if available

4.     Ability to manage multiple stakeholders.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Ability to develop and leverage networks

Choose an item.

Choose an item.

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 2 year

Other/Specific Qualifications (if required)