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Job Title: Technical IAM-PAM Engineer support
Department: ITGP
About Business line/Function:
BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.
Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank.
With its identity domain, it offers the Technical IAM services to the group. In SEC18 and SEC17 team, we make support L2 for the technical IAM/PAM.
Position Purpose:
L1/L2 Support for the technical IAM Infrastructure and Privileged Access Management: is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.
Responsibilities
Direct Responsibilities
· Infrastructure Maintenance
· Ensure the IAM/PAM infrastructure (SailPoint/ LDAP IDM/ Ignimission/ CyberArk) is available and functional with a daily Monitoring check
· Check and remediation: exploration errors, Authorization, Servers integration
· Provisioning check and remediation on servers to meet KPI expectations
· Infrastructure/ Application availability & monitoring
· Incident Management:
· First user contact: Support users/customers in the resolution of incidents in accordance with ITSM processes (ServiceNow/Email).
· Incident analysis and resolution
· Entry point for Expert escalation
· Contribution to continuous production optimization (curative and preventive)
· Service Requests management: Support people of end user queries (ServiceNow/Email)
Contributing Responsibilities
Technical & Behavioral Competencies
· General IT infrastructure knowledge
· Strong infrastructure skills Systems, Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
· Production support profile
· Knowledge and experience with IAM tool will be appreciated: SAILPOINT/ Cyberark - Entreprise Password vault
· Good written and spoken English
· French speaking will be appreciated
· Measure and identify areas for improving Quality and overall Delivery
· Able to communicate efficiently
· Good Team Player and Team spirit
Specific Qualifications:
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
Behavioral Skills:
Transversal Skills:
Education Level: Bachelor Degree or equivalent
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Assistant Manager - Technical IAM-PAM Engineer support - L2 at BNP Paribas.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to BNP Paribas's application process for this role.