Area Head - Affordable Mortgage Loans

Job Description

The Area Head - Affordable Mortgage Loans position sits in the IDFC FIRST Bank office in Visakhapatnam.

Position/ Job Title: Area Head - Affordable Mortgage Loans

Function/ Department: Affordable Mortgage Loans

Job Purpose:

'This job involves leading and scaling the Affordable Mortgage business spanning assigned branches by formulating and executing strategies to drive business expansion. The incumbent is in charge of running operations and optimizing resources with a solid centre on cost streamlining and technology adoption. A main aspect of the job includes creating strategic relationships with local dealers to position the bank as their preferred financial partner, thereby increasing business volumes. The position encompasses expanding branch presence, enhancing product penetration, and securing exceptional customer service delivery. It demands close coordination with product and operations teams to equip effective customer acquisition, servicing, and relationship deepening. In addition, the position is accountable for establishing high-undertaking teams, implementing effective systems and processes, and nurturing a customer-centric culture. The incumbent will also be accountable for producing customer and employee satisfaction goals, with full P&L ownership, contributing significantly to the overarching objectives of the bank.

Roles & Responsibilities:

'•    Own the P&L of the assigned branches, overseeing all aspects of operations, among them distribution, sales, customer service, and administration.

•    Drive business performance by building and executing region-specific strategies to reach and surpass business goals and revenue targets.

•    Ensure sustainable profitability throughout both asset and liability products by optimizing product mix and pricing strategies.

•    Act as the custodian of people, processes, and documentation for the branches in the region, with a responsibility to secure governance, control, and streamlining.

•    Analyse market dynamics and competition, offering valuable observations and feedback to product teams for continuous improvement and innovation.

•    Lead a team of RMs to drive customer acquisition, deepen existing relationships, and hand over a comprehensive suite of product services.

•    Monitor loan collections and recoveries, guaranteeing healthy portfolio performance and minimal delinquencies.

•    See to it that pricing, processes, and policies are aligned with organizational objectives and market competitiveness.

•    Collaborate with Risk and Credit teams to assess and upgrade portfolio quality and proactively address any risk exposures.

•    Attain core metrics among them productivity, productivity, financial performance, customer satisfaction, and compliance with regulatory standards.

•    Conduct periodic field audits and customer verifications to uphold operational integrity and compliance.

•    Foster relationships with individual and institutional client organisations to enhance loyalty and long-term engagement.

•    Lead manpower planning, recruitment, and training initiatives for both on-roll and off-roll staff to develop a high-executing, future-ready workforce.

•    Evaluate and implement new initiatives related to products, channels, and processes to boost operational streamlining and customer convenience.

Secondary Responsibilities:

'•    Develop team capabilities to cross-sell and upsell multiple banking products over different locations.

•    Share best practices and competitive intelligence with other regions and clusters to foster understanding exchange and consistent performance.

•    Uphold high ethical standards and secure adherence to all statutory and regulatory guidelines.

•    Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.

•    Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

•    Work together with internal teams and departments to provide holistic solutions to customers over the service spectrum.

Qualifications:

Graduate

Years of Experience:

10-18 Years