Area Head - Affordable Mortgage Loans
IDFC FIRST Bank — Mumbai, MUMBAI
Apply Now
Job Description
IDFC FIRST Bank is looking for a Area Head - Affordable Mortgage Loans to join the team in Karnal.
Job Expectations Post/ Job Title: Area Head - Affordable Mortgage Loans
Business: Affordable Mortgage Loans
Function/Department: Affordable Mortgage Loans
Job Purpose
'This position involves leading and scaling the Affordable Mortgage business over assigned branches by formulating and executing strategies to drive business progress. The incumbent is accountable for handling operations and optimizing resources with a sound concentrate on cost effectiveness and technology adoption. A key aspect of the position includes establishing strategic relationships with local dealers to position the bank as their preferred financial partner, thereby increasing business volumes. The post encompasses expanding branch presence, enhancing product penetration, and guaranteeing exceptional customer service delivery. It demands close coordination with product and operations teams to empower effective customer acquisition, servicing, and relationship deepening. In addition, the post is accountable for developing high-executing teams, implementing effective systems and processes, and nurturing a customer-centric culture. The incumbent will also be tasked with providing customer and employee satisfaction goals, with full P&L ownership, contributing significantly to the overarching objectives of the bank.
Roles & Responsibilities
'• Own the P&L of the assigned branches, overseeing all aspects of operations, covering distribution, sales, customer service, and administration.
• Drive business performance by shaping and executing region-specific strategies to attain and surpass business goals and revenue targets.
• Secure sustainable profitability spanning both asset and liability products by optimizing product mix and pricing strategies.
• Act as the custodian of people, processes, and documentation for the branches in the region, with a responsibility to guarantee governance, control, and effectiveness.
• Analyse market dynamics and competition, giving valuable findings and feedback to product teams for continuous improvement and innovation.
• Lead a team of RMs to drive customer acquisition, deepen existing relationships, and produce a comprehensive suite of product services.
• Monitor loan collections and recoveries, ensuring healthy portfolio performance and minimal delinquencies.
• Make sure that pricing, processes, and policies are aligned with organizational objectives and market competitiveness.
• Collaborate with Risk and Credit teams to assess and strengthen portfolio quality and proactively address any risk exposures.
• Deliver on main metrics covering productivity, streamlining, financial performance, customer satisfaction, and compliance with regulatory standards.
• Conduct periodic field audits and customer verifications to sustain operational integrity and compliance.
• Foster relationships with individual and institutional clients to enhance loyalty and long-term engagement.
• Lead manpower planning, recruitment, and training initiatives for both on-roll and off-roll staff to create a high-carrying out, future-ready workforce.
• Evaluate and implement new initiatives related to products, channels, and processes to boost operational effectiveness and customer convenience.
Secondary Responsibilities
'• Create team capabilities to cross-sell and upsell multiple banking products throughout a range of locations.
• Share best practices and competitive intelligence with other regions and clusters to foster grasp exchange and consistent performance.
• Uphold high ethical standards and guarantee adherence to all statutory and regulatory guidelines.
• Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.
• Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.
• Liaise with internal teams and departments to hand over holistic solutions to customers throughout the service spectrum.
Education
Graduate
Experience
5-10 Years
Frequently Asked Questions
What are the eligibility criteria for the Area Head - Affordable Mortgage Loans job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Area Head - Affordable Mortgage Loans at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Head - Affordable Mortgage Loans at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Area Head - Affordable Mortgage Loans role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
Chat us
Call us