Area Head - Affordable Mortgage Loans

Job Description

Applications are open for the Area Head - Affordable Mortgage Loans post in Indore.

Job/ Job Title: Area Head - Affordable Mortgage Loans

Business: Affordable Mortgage Loans

Function/Department: Affordable Mortgage Loans

Job Purpose

'This post involves leading and scaling the Affordable Mortgage business throughout assigned branches by formulating and executing strategies to drive business development. The incumbent is tasked with overseeing operations and optimizing resources with a robust specialise in cost productivity and technology adoption. A core aspect of the post includes developing strategic relationships with local dealers to position the bank as their preferred financial partner, thereby increasing business volumes. The job encompasses expanding branch presence, enhancing product penetration, and ensuring exceptional customer service delivery. It demands close coordination with product and operations teams to allow effective customer acquisition, servicing, and relationship deepening. In addition, the job is accountable for creating high-carrying out teams, implementing effective systems and processes, and nurturing a customer-centric culture. The incumbent will also be in charge of handing over customer and employee satisfaction goals, with full P&L ownership, contributing significantly to the overarching objectives of the bank.

Roles & Responsibilities

'•          Own the P&L of the assigned branches, overseeing all aspects of operations, such as distribution, sales, customer service, and administration.

•           Drive business performance by creating and executing region-specific strategies to deliver on and surpass business goals and revenue targets.

•           Guarantee sustainable profitability over both asset and liability products by optimizing product mix and pricing strategies.

•           Act as the custodian of people, processes, and documentation for the branches in the region, with a responsibility to ensure governance, control, and productivity.

•           Analyse market dynamics and competition, delivering valuable perspectives and feedback to product teams for continuous improvement and innovation.

•           Lead a team of RMs to drive customer acquisition, deepen existing relationships, and provide a comprehensive suite of product services.

•           Monitor loan collections and recoveries, securing healthy portfolio performance and minimal delinquencies.

•           Ensure that pricing, processes, and policies are aligned with organizational objectives and market competitiveness.

•           Collaborate with Risk and Credit teams to assess and enhance portfolio quality and proactively address any risk exposures.

•           Reach key metrics such as productivity, effectiveness, financial performance, customer satisfaction, and compliance with regulatory standards.

•           Conduct periodic field audits and customer verifications to keep up operational integrity and compliance.

•           Foster relationships with individual and institutional customers to enhance loyalty and long-term engagement.

•           Lead manpower planning, recruitment, and training initiatives for both on-roll and off-roll staff to establish a high-undertaking, future-ready workforce.

•           Evaluate and implement new initiatives related to products, channels, and processes to boost operational productivity and customer convenience.

Secondary Responsibilities

'•          Establish team capabilities to cross-sell and upsell multiple banking products spanning several locations.

•           Share best practices and competitive intelligence with other regions and clusters to foster know-how exchange and consistent performance.

•           Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines.

•           Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.

•           Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

•           Collaborate with internal teams and departments to produce holistic solutions to customers spanning the service spectrum.

Education

Graduate

Experience

10-18 Years