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Collections Target Achievement: Drive recovery and achieve monthly/quarterly collection targets for assigned area.
Team Leadership: Manage a large team of Collection Officers/Agencies, ensuring productivity and adherence to KPIs.
Process Compliance: Ensure compliance with RBI guidelines, company SOPs, and audit requirements.
Performance Monitoring: Conduct weekly reviews, track delinquency buckets, and implement corrective actions.
Vendor Management: Onboard, train, and evaluate third-party collection agencies; ensure background checks and performance reviews.
Customer Engagement: Liaise with customers to resolve queries, negotiate repayment plans, and handle escalations.
Legal Support: Assist in police/legal matters related to recovery cases.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-15 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Collections Manager- Front End at Aditya Birla Group.
This role requires around 5-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.