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KRA (Accountabilities) (Max 1325 Characters)
Assisting Actions (Max 1325 Characters)
KRA1
Sales Planning & Management
- Work with ASMABHFL and plan sales operations for reaching targets, considering competitive forces and local trends, and cascade the same to the group
- Scan the local market and competitive offerings on a periodic basis, guiding group members on possible opportunities and challenges
- Proactively track target achievement and intervene with sales efforts (personal references, prospecting, etc.) to make sure the same
- Communicate sales targets and deliver group members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
- Deploy schemes to drive sales and enhance profitability, making sure dual focus on sales expansion and cost optimization
- Deliver data for and compile periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to ASM ABHFL as well as to group members
KRA2
Client Acquisition/ Engagement
- Identify local business growth opportunities, guide client acquisition efforts, intervening where required for relationship management/ origination
- Work closely with group members, hand-holding critical/ complex transactions to make sure favorable closure with client satisfaction
Intervene where required to oversee client complaints/ grievances effectively, and escalate to ASM ABHFL as necessary to secure client relationship
KRA3
Operational Effectiveness
- Monitor and make sure efficient business processes/ operations across the Client Lifecycle (Sourcing, Approval, Servicing, Collections)
- Work with group for adequate focus on different distribution channels, interfacing with senior stakeholders as required for smooth operations
- Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)
Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact
KRA4
Cross-Selling across ABFSG products
- Drive group efforts as per Cross-Selling strategy agreed with ASM ABHFL
Drive alignment to the adopted Cross-Selling strategy by assisting group members with requisite communications, training, guidance, and interfacing with clients where required
KRA5
Group and Internal Stakeholder Management
- Guide and establish group members for enhanced client acquisition and engagement efforts, and hand-hold as required
- Nominate teams for relevant technical and behavioral trainings/ seminars and work on self-development initiatives
Collaborate with internal stakeholders for smooth operations and alignment towards achievement of targets
KRA6
Portfolio & Risk Management
- Work with the Risk, Operations and Sales Governance teams to make sure adherence to risk management and control mechanisms
- Drive compliant Sales Operations and sound risk management by training and guiding the group proactively on early alert practices to reduce NPA risks
Compile and make sure systematic, accurate MIS on NPAs and credit trends, delivering inputs on factors impacting portfolio quality
This opening is for the ABHFL - Sales Manager - Direct - Informal - Kharagpur position in Kolkata.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ABHFL - Sales Manager - Direct - Informal - Kharagpur at Aditya Birla Group.
This role requires around 2-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.