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ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Group — KOLKATA, KOLKATA

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Experience 3-7 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

ey Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets 

  • Minimize credit losses for portfolio
  • Drive higher resolution rates. 
  • Daily monitoring and regular reviews of delinquent portfolio 
  • Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

  • Monitor customer accounts, flagging likely cases of default or delayed payment 
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

  • Maintain all documentation     related  to  the     collections  process  in     accordance  with  internal     norms  and regulatory requirements              
  • Respond   to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers  
  • Participate in periodic audits of the collections teams

Customer escalations and complaints

  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Frequently Asked Questions

What are the eligibility criteria for the ABHFL - Collections Manager - Recovery - Kolkata job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-7 Years years of relevant experience expected for this role.

What are the primary responsibilities of a ABHFL - Collections Manager - Recovery - Kolkata at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ABHFL - Collections Manager - Recovery - Kolkata at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 3-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the ABHFL - Collections Manager - Recovery - Kolkata role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.