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Accountability
Assisting Actions
Oversee & Drive Branch
Operations
o Drive branch operations in a manner that all the loans are processed and disbursed to clients within the stipulated TAT
o Make sure that all the branches receive completed files from the Credit group with client collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs
o Make sure that the group has scrutinised all files for discrepancies and the necessary action is taken to complete the files
o Make sure optimization of resources and monitor over all end – to – end transaction queues
o Tasked with fund management and closure – post closure documentation for NOC processing
o Monitor timely dispatch of loan disbursal kits
o Oversee both - internal & external audit of the branch, and take action on the finding and recommendations suggested
o Make sure regular review of processes is undertaken and potential risks are mitigated from time to time
o Liaise with other branches to learn their best practices and adopt them
o Recommend process level changes based on feedback received from the group, other assisting departments, external market trends
o Oversee post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
Performance
Parameters
o Drive process efficiency by meeting SLAs during transactions
o Make sure reduction in errors and minimum critical escalations
o Keep FTR% and Performance% in check
o Sustain the process quality and resolve errors in minimum TAT
o Keep a check on regulatory norms and make sure data is easily and accurately available to respond to audit queries
o Make sure Follow through on post disbursement processes within agreed TATs
o Review processes and user guidelines on a periodical basis and make/ recommend the necessary changes
Client Management
o Engage with clients depending on the value or complexity of the case.
o Guide & back up the collections group in case of any delinquencies in late payment
o Seek out and implement ways to increase client satisfaction through efficient client management
MIS and
Reporting
Monitor performance parameters on a regular basis and take remedial measures
Oversee the creation of periodic MIS and deliver the same to the Zonal Head, together with specific insights to enable them to take critical management decisions
Review process adherence, drive audit compliance and take remedial measures to reduce audit queries.
Group Management
Align the group with the overall branch objectives by creating awareness about the performance parameters
Build capability in the group by reviewing performance on a continuous basis and deliver training opportunities on desired aspects
Encourage the group to establish innovative solutions to existing problems in transactions and back up in their implementation.
Client Servicing
Handling branch walkin for all the service requests
On time query resolution
CRM Creation and Assignment/resolution
One ABC portal registration
This opening is for the ABHFL - Branch Operations & Services Manager - Noida position in Noida Sector 15.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ABHFL - Branch Operations & Services Manager - Noida at Aditya Birla Group.
This role requires around 2-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.