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Position context
Key Aspects:
The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify 'early warning signals' of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.
To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance
Job Role
Oversee the on-ground teams and agencies to make sure timely collection of cases across all buckets.
Building and overseeing an engaged collections group that takes pride in their work.
Recruiting, coaching and mentoring the group; identifying group goals and evaluating group progress.
Implementation and management of all compliance, regulatory and other client experience related norms during execution.
Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.
Undertake regular & timely group reviews to help increase engagement levels and improving upon performance.
Good negotiation capabilities to be personally able to convince delinquent clients to make payments on their overdue accounts.
Key Challenges
Understanding and exposure to Home loan & LAP products Lending collections dynamics.
Overseeing flow rates across buckets targeting month on month reduction of credit losses for respective region
Secured lending has lot of legality involved from legal process to complete documentation
Getting information from client which can be shared with risk group to take calls in future deals
Overseeing group and keeping them motivated and their moral high all the time
Enabling Skill Sets & Qualifications
Minimum 7-8-Yrs of experience in related field as Region In-charge/ location head. Exposure to Credit and other line function is desirable.
Experience in overseeing outsourced agencies /vendors.
Able to leverage legal tools to help improve collections efficiency
An initiator with very high level of energy.
Ability to conceptualize and effectively execute the various collections strategies
Strong interpersonal capabilities and good group player.
Outstanding leadership, Analytical, Negotiation, influencing and communication capabilities.
Market understanding and collections/Fraud techniques.
This opening is for the ABHFL - Area Collections Manager - Front End - Indore position in Vijaynagar.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-12 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a ABHFL - Area Collections Manager - Front End - Indore at Aditya Birla Group.
This role requires around 5-12 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.