VVice President and Branch Head(Rajkot)

Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new chances, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers openings, support and rewards that will take you further. 

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to equip them to oversee their finances and protect and establish their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a specialise in customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the Wealth and Personal Banking-Overseas Indian team.

Job Introduction

The VP & Branch Head, IWPB is accountable for directing and handling the progress of HSBC's International Wealth and Premier Banking (IWPB) business in one of the branches. Situated in a prime location, the branch offers immense business potential. IWPB is executing a multiyear expansion strategy, pivoted on positioning as a global bank, committed to the long-term India development story, and bringing to India its full scale of global capabilities. The business is poised for progress and is currently adding 20 more branches in phases to its existing fleet of 26 branches.

The position involves overseeing branch operations, securing service standards, and keeping up a high-quality customer portfolio. IWPB is looking for a customer-facing position to service primarily walk-in customers and handle and fulfill their criteria to their satisfaction. The Branch Head plays a crucial position in achieving targets as per the Strategic Plan/AOP and enhancing the branch's sales and service culture.

Principal Responsibilities

• Handle and grow the IWPB business, achieving targets as outlined in the Strategic Plan/AOP.
• Exercise strict control over branch operations and costs while keeping up service standards.
• Continuously review and enhance service, sales, and operations strategies.
• Secure quality of portfolio acquisition aligns with Sales Quality norms and guidelines.
• Work closely with INM, Regional Head, and HR to ensure the right person is in the right job, considering diverse market sensitivities.
• Grow the deposit base and spot openings to reduce the branch cost-income ratio.
• Foster a compliance culture within the team, running compliance risk and guaranteeing necessary training is completed.
• Optimize relations with regulators and uphold HSBC internal control standards.

Education Qualifications / Certifications and Criteria

• Postgraduate (Masters)
• 5 to 10 years of background in a similar or leadership job
• Proven ability in team leadership and management.
• Expertise in financial planning and related systems and processes.

Other Criteria (Understanding and Experience)

• Proven ability in Retail distribution and relationship management in the Retail sector.
• Demonstrate behaviors consistent with HSBC Values.
• Proven adherence to controls and compliance with no significant breaches.
• Robust marketing, sales, management planning, financial, leadership, project management, and communication abilities.
• Good understanding and control of risk.
• Progressive management exposure to Wealth and Retail.
• High degree of management planning, lateral thinking abilities, interpersonal capabilities, and change management.

Competencies

• Exceptional interpersonal abilities, with a solid centre on inspiring, influencing, and negotiating.
• Proficiency in coaching sales techniques and implementing best practices in sales management, both in team settings and one-on-one.
• Sound planning and organizational abilities.
• Advanced analytical capabilities.
• Effective problem-solving capabilities.

Regulatory Certifications

• Obtain relevant professional and regulatory qualifications as mandated by the local market.
• Meet all internal standards required by the market.

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to execute your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, give direction and feedback, oversee team capacity and leave in line with policy as applicable.

You’ll reach more at HSBC.

HSBC is committed to creating a culture where all employees are valued, respected and opinions count. We take pride in offering a workplace that fosters continuous professional development, flexible working and openings to grow within an inclusive and diverse environment.

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This VVice President and Branch Head(Rajkot) vacancy is based in Mumbai.