Territory Manager-Personal Loan (DSA)
IDFC FIRST Bank — Mumbai, MUMBAI
Apply Now
Job Description
Job Needs About the Job
The Territory Manager – Personal Loan (DSA) is tasked with sourcing and overseeing Direct Selling Agent (DSA) channels over multiple locations to drive personal loan business. This pan-India post concentrates on acquiring quality business, minimizing delinquencies, and producing high standards of customer service. The Territory Manager plays a strategic post in spotting market trends, creating new channels, and contributing to operational streamlining and customer satisfaction within the Retail Banking division.
Main Responsibilities
Primary Responsibilities
- Source and handle DSA channels to acquire personal loan business from the market.
- Ensure portfolio quality by minimizing delinquencies and application rejections.
- Sustain deep know-how of retail asset products, operational processes, and current market trends.
- Recognise changing market dynamics and build new channels to expand business reach.
- Produce high-quality customer service through efficient channel management.
Secondary Responsibilities
- Recommend improvements to processes and policies spanning the Retail Banking business to enhance operational productivity and customer experience.
- Collaborate with internal teams to secure alignment with business goals and service standards.
What We Are Looking For
Education
- Graduation: Any discipline.
Experience
- Relevant experience 3yrs in BFSI
Abilities and Attributes
- Solid understanding of retail asset products and DSA operations.
- Aptitude to recognise and adapt to changing market trends.
- Strong stakeholder management and customer service orientation.
- Proven leadership competencies with the capability to mentor and coach senior team members.
- Commitment to customer centricity, innovation, compliance, and integrity.
- Capacity to foster a digitally enabled and automated environment to meet customer needs.
- Talent acquisition and retention capabilities to support rapid business development.
This Territory Manager-Personal Loan (DSA) vacancy is based in Mumbai.
Frequently Asked Questions
What are the eligibility criteria for the Territory Manager-Personal Loan (DSA) job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Territory Manager-Personal Loan (DSA) at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Territory Manager-Personal Loan (DSA) at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Territory Manager-Personal Loan (DSA) role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
Chat us
Call us