Territory Manager-Personal Loan (DSA)
IDFC FIRST Bank — KOZHIKODE, KOZHIKODE
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Job Description
Job Requirements About the Role
The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.
Key Responsibilities
Primary Responsibilities
- Source and manage DSA channels to acquire personal loan business from the market.
- Ensure portfolio quality by minimizing delinquencies and application rejections.
- Maintain deep knowledge of retail asset products, operational processes, and current market trends.
- Identify changing market dynamics and develop new channels to expand business reach.
- Deliver high-quality customer service through efficient channel management.
Secondary Responsibilities
- Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
- Collaborate with internal teams to ensure alignment with business goals and service standards.
What We Are Looking For
Education
- Graduation: Any discipline.
Experience
- Relevant experience 2 to 5 yrs in BFSI
Skills and Attributes
- Strong understanding of retail asset products and DSA operations.
- Ability to identify and adapt to changing market trends.
- Excellent stakeholder management and customer service orientation.
- Proven leadership skills with the ability to mentor and coach senior team members.
- Commitment to customer centricity, innovation, compliance, and integrity.
- Ability to foster a digitally enabled and automated environment to meet customer needs.
- Talent acquisition and retention capabilities to support rapid business growth.
Frequently Asked Questions
What are the eligibility criteria for the Territory Manager-Personal Loan (DSA) job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Territory Manager-Personal Loan (DSA) at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Territory Manager-Personal Loan (DSA) at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Territory Manager-Personal Loan (DSA) role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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