Territory Manager-Cross Sell (Personal Loan)
IDFC FIRST Bank — Mumbai, MUMBAI
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Job Description
Job Requirements About the Role
The Territory Manager – Sales (Retail Banking) is responsible for sourcing loans from the market through Direct Selling Agents (DSAs), Direct Sales Teams (DSTs), and existing channel partners. Based in Mumbai, this role focuses on building a high-quality loan portfolio, managing a team, and fostering strong relationships across stakeholders. The Territory Manager ensures adherence to internal policies and guidelines, balancing sales growth with risk management, and contributing to the bank’s broader strategic objectives.
Key Responsibilities
Primary Responsibilities
- Fulfill and convert the leads sourced through call centres
- Acquire new business from the market while maintaining portfolio quality by minimizing delinquencies and rejections.
- Maintain deep knowledge of retail asset products, operational processes, and current market trends.
- Identify changing market dynamics and develop new channels to expand business reach.
- Deliver high-quality customer service through effective channel engagement and support.
- Drive key conversion efficiency metrics
- Resourcing and deploying the DSTs to effectively fulfil the leads
- Ensure effective implementation of process and policy while sourcing the business
Secondary Responsibilities
- Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
- Foster collaboration and effective communication across teams to ensure smooth execution of sales and operational activities.
What We Are Looking For
Education
- Graduation: Any discipline full time
Experience
- Minimum of 2-5 years in BFSI
Skills and Attributes
- Strong understanding of retail banking products and channel operations.
- Proven ability to manage teams and build strong stakeholder relationships.
- Excellent communication and interpersonal skills across various mediums.
- Customer-centric mindset with a focus on compliance and risk management.
- Ability to identify market trends and adapt strategies accordingly.
- Commitment to operational excellence and continuous improvement.
Frequently Asked Questions
What are the eligibility criteria for the Territory Manager-Cross Sell (Personal Loan) job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Territory Manager-Cross Sell (Personal Loan) at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Territory Manager-Cross Sell (Personal Loan) at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Territory Manager-Cross Sell (Personal Loan) role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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