Teller at Axis Bank

Job Description

Axis Bank is hiring a Teller to join the Branch Banking team. The branches act as the face of Axis Bank for millions of retail customers and are an integral part of the Bank's strategy, playing a major role in deposit mobilization and customer engagement across products and services.

About the Role

As part of the branch banking team, the Teller is responsible for providing financial solutions to customers by offering the bank's products, servicing existing and new-to-bank customers at the branch, and adding new customers through referral generation activities and customer visits. Tellers primarily process cash transactions and service requests within defined turnaround time (TAT), ensuring end-to-end closure.

Key Skills

Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers.
Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements.
Sales and Negotiation - Ability to sell financial products and services.
Attention to Detail - High level of accuracy in handling cash transactions and financial documents.

Key Responsibilities

Offering solutions and cross-selling the bank's retail banking and third-party products as per assigned budgets (e.g. life insurance, general insurance, mutual funds, loans, etc.).
Achieving business budgets assigned by the organization on a monthly basis consistently.
Generating referrals and leads of new customers for sale of the bank's products.
Promoting the bank's products through marketing activities and customer visits outside the branch.
Contacting existing customers to bring in more deposits and cross-sell the bank's products.
Timely and accurate processing of customer transactions and requests.
Handling customer queries and providing correct solutions to ensure there are no customer complaints.
Following all compliance guidelines (regulatory and legislative) for each activity released from time to time.
Ensuring all audit requirements of the bank are met with optimum audit rating.
Completing all mandatory certifications required for the role (EUIN, SP Certification, etc.).
Daily entry of customer interactions in the bank's CRM system.

Qualifications & Experience

Education: Graduation / Post-Graduation from a recognized institute.
Experience: 2 - 4 years.

Role Proficiencies

Knowledge of banking regulations and norms.
High level of knowledge of banking products and services.
Good communication (both verbal and written) skills in English and the local language.
Ability to handle pressure and meet deadlines.
Good networking and relationship-building skills.

Frequently Asked Questions

What are the eligibility criteria for the Teller job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 4 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Teller at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Teller at Axis Bank.

Is prior experience required for this position?

This role requires around 2 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Teller role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.

Teller

Axis Bank — Ahmedabad, AHMEDABAD